Yesterday we had a major Jive miss that is still unresolved. Interested in knowing if this has happened to any of you and how you handled it.
Pro services lead writes: was unaware of customizations - this in a thread that has posts from our the Jive resource who has made the theme customizations.
Wondering just where the problem is in what seems to be a simple, documented and proactive communication exchange.
1. How would you handle this?
2. How should Jive handle this?
Apologies and thanks for bringing this to our attention. I know that you've been contacted by Jive to address the situation since you've posted this. I've notified both Hosting and Professional Services managers as well.