2 Replies Latest reply on Aug 10, 2011 12:30 PM by Line6Miller

    Best Practices for user training- when to use Video, Document or Discussion




      I wanted to throw a question out here to other community managers.


      What are your learning's around content (user training in particular) in terms of media usage? Video's, Documents and Discussion threads each have their own place and value for us and the user. We all know by now that some users are more visual, some like videos more than others and some just want to run a search and jump to specific results.


      Have any of you found user preferences and aggregated tips for the best usage for different types of media/content?


      So some examples and my take on some potential positioning- please share some candid feedback!


      Best Practices for asking questions or posting to discussion threads                         Discussion thread or question with bullets


      When to use videos                                                                                                              Community Manager/Team Intros

                                                                                                                                                      Executive profiles

                                                                                                                                                      Training that needs to display conceptual, multi-step or otherwise very visual instructions


      How to use the community environment     

                                                                                                                                                       Updating your profile

                                                                                                                                                       Joining groups

                                                                                                                                                       Opting into email updates


      I would also think that there are some cases when you may need to include text instructions/information to supplement instructions being conveyed in a video.