What are your learning's around content (user training in particular) in terms of media usage? Video's, Documents and Discussion threads each have their own place and value for us and the user. We all know by now that some users are more visual, some like videos more than others and some just want to run a search and jump to specific results. I have posted a similar question for the external community managers- but this becomes even more important and detailed when we start to look at internal community manager and team training.
Have any of you found user preferences and aggregated tips for the best usage for different types of media/content?
So some examples and my take on some potential positioning- please share some candid feedback!
Best Practices for asking questions or posting to discussion threads Discussion thread or question with bullets
When to use videos Community Manager/Team Intros
Training that needs to display conceptual, multi-step or otherwise very visual instructions
How to use the community environment
Updating your profile
Opting into email updates
Community Manager, SME, Moderator training Discussion threads vs. Documents- whats a good mix and how to determine (manuals, content length, topic, etc)
I would also think that there are some cases when you may need to include text instructions/information to supplement instructions being conveyed in a video.