If you go to the Mobile group in Jive Community (JC) there is info on the HTML 5 'app-like' access to JC. There is also a conventional app in the iPhone store (JiveWorld) that was used at JW. This is a configured version of the HTML 5 packaged for iPhone.
The legacy Jive iPhone app (2yrs old) is now deprecated.
The app-like mobile version runs against any 4.5.6+ or 5.0+ instance with the appropriate plugin.
BTW not sure if Robin has installed mobile plugin on the Apps Developer instance? Or did you just mean the Developers container on JC perhaps.
We have opened up mobile access to the Jive Community selectively under the test location of https://support.jive-mobile.com/. Please try it out. Couple key notes:
- As I alluded to above, the final location will change to a different URL.
- The Jive Community is not yet running 5.0.1. When it upgrades, the current @mentions stream will be replaced by a Jive 5 stream of Communications. This read-tracked queue is synced across devices.
- To purposely limit access during these early days we have not enabled the automatic redirection feature. Therefore clicking through on a supported phone from a Jive email will not redirect into the app as it will when we enable the service for real.
Thanks Brian. One thing that doesnt work is that I use Facebook Connect to login - and using the login/password feature on this Mobile link doesnt allow me to do that. And when I try to set up an account that would let me in, I get trapped in a Password Reset loop that ends up not working. I also got an email from Password Reset that says:
We have received a request from 22.214.171.124 to reset your password. If you have requested to reset your password, please follow the instructions below. If you do not want to reset your password, disregard this message.
Your user account is controlled by an external system such as LDAP. Please contact your administrator.
JiveWorld12: Jive User Conference | October 9-11 | Las Vegas | www.jivesoftware.com/jiveworld
But there was nothing else in the email, ie the 'instructions' below.
More to the point and to be clear. The JIVE APP that I downloaded earlier this year from ITUNES does not work, and we should be looking at the link jive-mobile.com instead.
Actually, this is off the mobile topic - but wanted to give some more color to the Password Reset. I finally got another email with a token to reset the Password. I did that and it seemed fine. I then wanted to see my Account. It showed me as logged in (could see my photo and name) but when I clicked My Account, it made me login again, this time with a Jive account, not Facebook. So, I entered the username and password I had just reset, and it said my password was wrong. So, I am stuck in an infinite loop of reseting and having it tell me it's wrong. Would love to get past that. Thanks
I finally was able to login to the jove-mobile site with one of our developer's logins and what I see is very odd - he sees it as well. The interface lashed between the login screen and the All Activity tab about every 3 seconds. If you can manage to click on the Followed tab, it will show you who has followed you and it doesnt flash, but if you click back to the All Activity tab, the flashing continues.
Is this known?
Yep - been like it for a few weeks subject to what is in the stream. Brian has it on his priority list for this week apparently
Actually, this is more of a BLOCKING bug. Right now, I can not turn my iphone off (top button), can not use the HOME button to navigate away from the app. Having to do a hard reset to shut the phone down. Maybe
Hi Mark -- we are aware of the general problem you are describing, and as John mentioned, we have an ongoing investigation into figuring out why this happens and how to stop it. In general, the web browser may be very stubborn in this state, but it doesn't tend to take over the whole phone as you describe. If you can't get out of the state in any of the normal ways, you can try to force quit the app:
- Hold down the top button until the power off screen appears, but don't power off the phone
- Now, hold down the round home button for 6 or 7 seconds. The power-off screen should disappear and you should be returned to the home screen.
Hope that is at least a little bit helpful.
Also, thanks for the report about Facebook Connect. We'll have to do some more investigation into that area.
Thanks Sonya - I am not familiar with all of the ongoing conversations, and really appreciate the quick feedback.
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I’ve certainly seen this before in our instance.
More to the point and to be clear
In the app store there is an app called Jive SBS Mobile. That legacy app does not work with Jive 5+ as installed on Jive Community (JC - here) - :Brian Gil worth taking it down or putting a note on it that it is deprecated?
There is also a JiveWorld11 app which was developed for JiveWorld - it does connect to JC (only).
Then for Jive instances with the appropriate plugin installed (such as JC) you can access using the HTML5 'app-like' facility once you know the correct mobile gateway URL.
Hopefully Brian will address your sign-in issues ASAP.