0 Replies Latest reply on Oct 31, 2011 3:43 PM by andrew.k.gold

    What percent of visitors to a company website who are seeking  support visit the company's Q&A community?

      Hello External Community Managers,

       

      Jive states in their Jive Customer Survey Results a 28% decrease in support calls and 26% decrease in channel support costs. Does the 28% decrease resonate with you and in returning to the preliminary metric, what percentage of support seekers to a website proceed to Q&A community? Is there an established industry range? Thanks in advance,

       

      Andrew