2 Replies Latest reply on Nov 2, 2011 2:05 PM by tmaurer

    How are others dealing with BB OS6 requirement for the mobile module?

    tmaurer

      Only after rolling this out as a soft launch did I realize what an interesting conundrum the OS6 requirement will cause. Up until very recently, we've been a Blackberry-only shop (in terms of company provided devices). Therefore, the vast majority of our installed base is Blackberry, and only a small percentage of them are on OS6. For security reasons, the devices are locked down from users being able to upgrade their OS, and having IT push an OS upgrade to them could be very disruptive to them getting work done if they were in a situation where they were reliant on their mobile device. And then there are the folks on devices that aren't upgradable to OS6, and aren't due for an upgrade for another year. And that just counts the issues in our US workforce.

       

      How are others dealing with this?

        • Re: How are others dealing with BB OS6 requirement for the mobile module?
          crossman

          Tracy Maurer wrote:

          How are others dealing with this?

          This is not intended to sound snarky... but your scenario is an increasingly uncommon scenario. All the trends indicate that "Bring your own device" programs are now becoming the norm rather than the exception, which means that users can choose the smartphone of their choice -- which based on US marketshare means Android and iPhone (or, newer Blackberry models).

           

          It is certainly an issue that some companies, yours included, have to deal with. The problem is that that old OS browser is really not very capable and sooner or later (and the day has come for Jive) they can't / won't support ancient technology. It is easy to understand why they make this choice.

           

          Same would hold true for companies who won't let their employees use any other browser but IE6 (issued in 2001...).

           

          I guess my advice would be to sync up to see if your mobile policy is changing or if other devices are/will be allowed. That might ease the pain for some of these folks sooner or later.

            • Re: How are others dealing with BB OS6 requirement for the mobile module?
              tmaurer

              Our Jive instance is housed outside the firewall, so people can already use their personal devices if they wish. And we have implemented a BYOD policy. However, this doesn't negate the people who are currently "stuck with" a company-issued device that is on an old OS.

               

              This wasn't meant as a complaint against Jive. It is really just a question - how are other companies handling the roll out of this capability to their internal communities. Just looking to see if someone has come up with ideas we haven't thought of yet.