1 Reply Latest reply on Feb 4, 2012 10:53 PM by Ryan Rutan

    When do you convert a discussion into a document?


      Discussions marked as "Answered" or "Helpful" still help answer questions but when do you decide that a discussion has reached the point that it needs to be more formalized into a document (KB article, How-To: FAQ, etc)?  What are you doing in your communities and what has or has not worked for you?