3 Replies Latest reply on Jan 16, 2012 8:50 PM by shanerogers

    Process for collaborating with Internal users on an External Community

    shanerogers

      I'm interested to hear if others with External Communities have a process or approach to handle having Internal (employees) collaborate on getting answers/info to customers posts or discussions?

       

      Ideally we would have a Jive Internal Community and bridge our External community....

       

      We have many different groups spread across offices, time zones, and business units. If a question is posted by a Customer, several employees may see it and start researching or tracking down info.

       

      I'm considering creating a Secret Space for Employees-Only so we can use the Community to collaborate on some of the items that require more research. Has anyone done this? If so, would you recommend it? Are there other ways to address it?