1 Reply Latest reply: Oct 16, 2012 3:20 AM by Izabela Sowula RSS

    We're sorry! We were unable to convert this document for viewing?

    mrobinson415

      Hi,

       

      I'm uploading a document via the REST API and the document is a Word doc in 2007 format with a .docx extension.  For some reason I get an error when I try to view the document on our site.  I can open the document fine, but when you click the document it tries to generate a preview, but instead I see this error:

       

      We're sorry! We were unable to convert this document for viewing?


      I thought it would because of the MIME Type or something, but I don't think that's it.   I've attached the error message in an image to this posting.

       

      jive_error.PNG

       

      Any ideas?

       

      Thanks.