3 Replies Latest reply: May 11, 2012 9:50 AM by mnevill RSS

    Community review of technical documentation

    Grant Whitacre

      Hi External Community Managers,

       

      I'm interested in enabling the capability of an external community submitting specific review comments on technical documentation for our products.  By that I mean we want to enable in-line input on document content such as "This doesn't cover this use case..." or "This should say ...".  We really can't convert our documents to Jive documents and enable review comments that way because our manuals tend to be large and converting them would be prohibitively time consuming.  Also, we want something more user friendly and more efficient than, say, having our community members enter discussion comments.  Our documentation will be in either XML or pdf format.  So my question is whether any of you have enlisted your community members to review your technical documentation within your Jive community, and if so, how did you do it?  Any special tools or plug-ins?

       

      Thanks,

      Grant

        • Re: Community review of technical documentation
          mnevill

          Grant,

           

          You can load PDFs directly in and then customers can either leave a regular comment or better yet an "inline comment".  When they have the document preview open (renders the PDF in a preview window) they can double click on any part of it to make a comment.  For example if I had a 30 page PDF loaded someone could go to page 3 at the second paragraph and double click to add a comment like "This needs to account for XYZ" while they are looking at it in the preview window.  All of this is Jive out of the box to my knowledge (no plug-ins needed).  You may have to tweak user permissions to allow them to comment on documents if they don't have those rights already. 


          We have all of our documents (mostly PDF) loaded in our Jive external Support Community, and have seen a few comments but not a lot.  We have only been live for two months though.  We have not directly enlisted our customers to review our documentation.  Our hope is that it will happen naturally as our support team points customers to specific documents daily.  If you just want your customers to review documents without them having a current need to look at them for their own benifit you may have to figure out a way to motivate them with a contest, some publicity, or some sort of gamification.

           

          Thanks,
          Matt