18 Replies Latest reply on Feb 12, 2013 10:16 AM by jjohnsonf1

    Is there a way to categorize items once they have been submitted without categorization?

      I'm looking to use Jive for support for internal users of certain web tools.  When they submit questions they won't know what categories they need to select so we want to be able to do that after they have submitted their question.  This seems like something that an group admin should be able to do, but I can't seem to figure out how.


      I was given this thread: What exactly does "Apply this new category to all content using the suggested tags?" do? but it only seems to work if you are creating new categories.  We have over a dozen pre-existing categories we want to use, but we can't figure out how to get the issues categorized when submitted by others.



      Any help would be appreciated!