10 Replies Latest reply on Aug 26, 2016 1:16 PM by kristamahler

    How do I change the email source for welcoming letters?

      I have a question about modifying the welcoming email that is sent to anyone who joins our public communities. Currently the email sender is identified as:


      Jive Administrator <discard1@localhost.localdomain>

      This is confusing and even upsetting to our new members, since they aren't joining a Jive community, and the sending email is labelled "discard" -- so many people consider this spam and even refuse to open it!

      How can I modify the email to reflect our company name, and also provide a meaningful source email address? I recently inherited our external communities and am still learning Jive,  but can work with our current community managers to make the changes.