2 Replies Latest reply: Jul 3, 2012 12:11 PM by apatel RSS

    Assumed Answered

    apatel

      Hello,

      I have a community manager that has posted a question inside of their specific space and a discussion topic, and we are confused about two things relating to "assumed answered" option:

       

      1. The initial question is the only thing posted with no replys at the moment but some how the question has already been marked as "assumed answered". I was wondering how this could happne.

      2. Since this question has no replys how can I unmark this question as being "assumed Answered"?

       

      Thanks

        • Re: Assumed Answered
          mnevill

          Not sure for #1, but for #2 you could try this: reply with an answer, mark it as the correct answer (this will take it out of the Assumed Answered status), unmark it as the correct answer (this will set it back to an Unanswered status), then delete your reply.

           

          Thanks,
          Matt