At Devoteam we are using our "IT Group Space" to inform our users :
- Our CIO blogpost on global IT startegy and tendances on the market.
- Still information : Documentation on tools and processes, locals IT contacts for entities (Very usefull for newcomers)...
- Announcements on upgrades of our IT modules, for example when Lync gones to production at Devoteam Group.
- And Live informations like this :
Then, users can check live the application status himself without call the support. This is based on our monitoring tool. You can see quickly if it is a global applicative issue or a local issue in one place.
We allow some questions on high level IT issues, for applications and devices support forum, every has their own groups.
Hope it helps !
Thank you! I love the checking of the application status.
Ditto! Application status is fantastic. I could see adding a greyed out icon for systems that are soon to be live, maybe with a countdown to the live date. Our IT people are always looking for ways to let us know what's in the works.