we have 2 Jive instances in our company (test instance and prod instance), the test site can be connected by JA and worked well. But the problem happened on production site was that..it could be connected, but when i try to connect to a group the search will fails and disconnects. The difference between the 2 sites is that prod is loadbalanced with an DNS. Anyone can help me out?
Can you create a support case so that we can help you do further investigation? Also, for this sort of problem, it's really helpful if you can use Fiddler (http://www.fiddler2.com/fiddler2/ ) to capture what data is being sent to and from your computer at the time that you see an error.