0 Replies Latest reply on Oct 17, 2012 5:13 PM by mpre

    Inconsistent application of access privileges to members of a Place

    mpre

      Hi,

      We have been having some serious issues with the ASIAPAC place. Not all members are able to download and view/edit documents created in this space.

      Please see the attached Sametime conversation which describes the testing that was done.


      Oct 15, 2012
      1:11:08 PM
      Geeyong Teo
      Hi Michael
      1:12:47 PM
      ?
      i have looked into the Jive issue, and it seems that your permission is OK
      to access AsiaPac Space.
      Can u login to Jive again and see whether u can access the Weekly Word
      document?
      1:14:44 PM
      Michael Price
      Ok Geeyong
      1:16:32 PM
      ?
      Which one exactly?
      1:17:09 PM
      Geeyong Teo
      APAC Weekly Status Report 111012
      1:17:22 PM
      Michael Price
      No I cannot.
      1:17:46 PM

      Untitled.png


      1:18:17 PM
      Geeyong Teo
      Jacey, Khet and myself have no problem accessing Asiapac space
      1:18:29 PM
      ?
      everything is normal and all documents are there
      1:18:48 PM
      Michael Price
      I don't have any problem with any other document, just this one.
      1:19:04 PM
      ?
      Can you please try creating a new template and I will attempt to access
      it.
      1:19:24 PM
      Geeyong Teo
      ok, give me a minute
      1:27:07 PM
      ?
      I have re-publish APAC Weekly Status Report 111012 and created a new APAC
      Weekly Status Report 181012

      Can you try to access these 2 files again?
      1:29:02 PM
      Michael Price
      I cannot access either of them.
      1:30:08 PM
      Geeyong Teo
      But you can see other documents like the APAC Project dashboard etc..
      1:31:02 PM
      Michael Price
      Yes
      1:31:23 PM
      Geeyong Teo
      Could it be something that is set on your 
      1:31:30 PM
      ?
      Word properties?
      1:31:56 PM
      ?
      I am just guessing... is there any upgrade or permission that is set on
      your Word document?
      1:32:46 PM
      Michael Price
      I have not changed my word properties and even if I had, wouldn't this
      affect all documents. I suspect it may be something that has changed on
      the "Place" settings from a certain date.
      1:33:07 PM
      ?
      and Justin and I cannot read documents created after that data.
      1:33:59 PM
      Geeyong Teo
      i am going email you the Word status report and you try to upload to
      Asiapac space
      1:35:10 PM
      Michael Price
      Ok
      1:38:05 PM
      Geeyong Teo
      email to you already
      1:38:28 PM
      Michael Price
      Got it 
      1:42:05 PM
      ?
      Didn't work.
      1:42:32 PM
      ?
      I republished the first document. Closed Word and tried to open it through
      Jive.
      1:42:36 PM
      ?
      Same error
      1:46:09 PM
      Geeyong Teo
      how about going to Jive directly, Open the Asiapac space and upload the
      file there?


      1:46:41 PM
      Michael Price
      Ok, I will try this.
      1:50:57 PM
      ?
      That worked for the second report. See if you can access it.
      1:51:41 PM
      Geeyong Teo
      yes, i can open it.
      1:52:39 PM
      ?
      what i just did was i reset and resaved the permission level for you to
      access asiapac again
      1:53:12 PM
      Michael Price
      I will try the first report again.
      1:54:55 PM
      Geeyong Teo
      i saw 2 Word Weekly reports created by you in AsiaPac Space.
      1:55:09 PM
      Michael Price
      No change. Still can't access the first one.
      1:55:55 PM
      ?
      Yes, The first one I opened and published from the Jive Access for Word
      plugin. The second one I uploaded directly. 
      1:56:11 PM
      ?
      What version of the plugin are you using?
      1:56:46 PM
      Geeyong Teo
      where can i look for that version?
      1:57:11 PM
      Michael Price
      Open Word, Select the Jive Tab, Help About.
      1:57:55 PM
      Geeyong Teo

      1:58:37 PM
      Michael Price
      Same version
      1:58:43 PM
      ?
      ????????????????????????
      1:59:42 PM
      Geeyong Teo
      But now can you open from Word, the weekly report 181012.doc ?
      2:00:12 PM
      Michael Price
      Yes, only the one that I uploaded directly.
      2:02:38 PM
      Geeyong Teo
      Now i am not sure whether Justin can open it directly form Word?
      2:04:18 PM
      ?
      i am going to upload another Word document (testing) - see whether you can
      open from Word->Jive directly?
      2:04:48 PM
      Michael Price
      Ok. I will ask Tim if he can open the 181012 report
      2:05:25 PM
      Geeyong Teo
      That is a good test.
      2:05:31 PM
      Michael Price
      Tim is out. When he gets back.
      2:07:11 PM
      Geeyong Teo
      i just publish a test document in asiapac space
      2:07:20 PM
      ?
      can u try to retrieve it?
      2:08:48 PM
      Michael Price
      OK, if you have admin open can you please add Tim to the Asiapac space.
      2:09:07 PM
      Geeyong Teo
      can u logout and login again as i have reset your permission to Asiapac
      space ?
      2:09:19 PM
      ?
      ok, i will add Tim to Asiapac space too
      2:09:20 PM
      Michael Price
      ok
      2:11:01 PM
      ?
      I logged out, logged in again, but cannot access your test document.
      2:11:26 PM
      ?
      Please advise when Tim is added.
      2:12:10 PM
      Geeyong Teo
      strange !! Jive bug
      2:12:13 PM
      ?
      Tim added
      2:13:08 PM
      ?
      i wonder whether permission is reflected immediately or there is some
      delay in permission update...
      2:14:59 PM
      Michael Price
      Tim obtained access to the space as soon as you added him.
      2:15:18 PM
      ?
      Tim is downloading the Jive plugin for Office now.
      2:15:26 PM
      Geeyong Teo
      ok
      2:16:48 PM
      ?
      i don't understand why only word document you can't view, but the rest is
      ok.
      You also have full permissions to Asiapac space as you can upload file
      directly in Jive.
      2:19:21 PM
      Michael Price
      Could you try uploading a speadsheet as a test to see if it is only Word
      or all office documents?
      2:19:39 PM
      Geeyong Teo
      ok, 2 mins
      2:23:16 PM
      ?
      Excel test document uploaded to Asiapac space
      2:25:04 PM
      Michael Price
      It is definitely affecting spreadsheets as well.
      2:25:39 PM
      Geeyong Teo
      Even Tim cannot access both Word and Excel documents ?
      2:25:58 PM
      Michael Price
      Tim has stepped out for a minute. He hasn't tried yet.
      2:27:01 PM
      Geeyong Teo
      If Tim can access, then there is some hope. Redownload and reinstall the
      Jive connect.
      2:33:59 PM
      Michael Price
      Hi Geeyong, Tim can access the document that I uploaded but not the test
      documents you uploaded.
      2:34:36 PM
      ?
      Can you access the document that I uploaded?
      2:34:51 PM
      ?
      Weekly Status Update 181012
      2:35:13 PM
      Geeyong Teo
      Yes, i could. no problem access your document
      2:36:09 PM
      Michael Price
      I am going to forward this conversation to Jive Support, any objections?
      2:37:13 PM
      Geeyong Teo
      Go ahead. I am curious for the answer too.
      2:37:24 PM