We are kicking off an upgrade to our customer support site; the largest new feature is the creation of forums for discussion of software implementation and enhancements.
We use Atlassian Confluence internally, and our first thought is to use an external facing wiki to host the software, documentation, release notes, etc, and marry that to a Jive Forums instance.
Each of our Customers will need a private forum/space (ie only visible to internal staff and that one customer), in addition to the community (shared) areas.
Clearspace X looks like it might be an option to replace both of those, but can Clearspace handle the file/document downloads, security, as well as all the forum functionality offered by Jive Forums?
What do you recommend?
Clearspace does contain all of the functionality that Jive Forums and it can be setup to provide a private space / forum for each one of your customers. Sounds like an excellent use of Clearspace to me.