17 Replies Latest reply on May 5, 2014 12:59 PM by gedileon

    Reputation Points

    meghanmehrens

      I'm looking for some suggestions for the names we use for our point levels.  Not loving the OOTB options and I know someone much more creative than me has come up with some cool names for point levels within an internal community. 

      Ideas?  We are launching with 7 levels.

       

      Thanks!

        • Re: Reputation Points

          Hey Meghan,

           

          Snagged this from one of our strategy consulting members and the 'year one community' hope it helps!

           

          Status levels determine how members progress through the ranks as they earn points. They provide a built-in mechanism to encourage a healthy competitive spirit amongst community members, while also providing insights into a given member’s history within the community. (This is particularly true on a site like eBay, where your decision to make a purchase may be based heavily on the seller’s number of positive transactions.) Consider these best practices when configuring your status level system:

           

          1. Make sure your point accrual strategy reinforces the right behaviors. Assigning a relatively high number of points to creating or liking a status update can encourage less active members to "get their feet wet" through lower-threshold forms of participation (for example, someone too shy to write a blog post might be happy to like a user's status). If you need more content from posts and questions, make it easier to level up if people write more posts/questions. If you have a lot of unanswered questions, adjust the scenario points so that members can accrue faster if they reply to others' posts.
          2. Structure your levels to give members an early pay-off, with increasingly steep steps as they move through the levels. (For example, perhaps you only need 15 points to shed your “novice” status, but moving from “senior member” to “expert” requires a leap of 500 or more points.)
          3. Use images that indicate progress and communicate that there are award levels yet to be earned. This Status Icon 1.png or this ; not this Status Icon 2.png or . There are a few sets of the progressive-type icons to choose from. Play around with changing the icons to match the overall feel of your community.
          4. Provide some transparency into your system, so that users know when they are approaching a new level, and know what activities earn them points. (This can be a delicate balance, however, since too much transparency may make it too tempting for some users to try to “game” the system.) You could do this by posting a document that shows the status levels and points needed to move from one to the next.
          5. Think carefully about your community's identity. Is your industry straight-laced or laid back? (If you've got a Fun Stuff link under your Resources, chances are, you've got some leeway.)  How do community members view themselves and how might you tie into those themes?
          6. Use playful or meaningful terms when labeling your status levels, if possible. Have fun with it, and your members might be quicker to engage with the system. Consider using status levels to express your community's identity with unique schemes such as color-coded stars, conceptual themes (Rising Star, Super Star, Supernova), or fun terms like Hot Shot or "They call me Encyclopedia." At a minimum, you could change "newbie" to something more nondescript like "member." Status levels can be generic or highly relevant to the community.
          7. Foster or discourage competition in the community depending on your culture (or desired culture). It doesn’t necessarily need to be a clear, linear progression, like “novice > intermediate > master.” For companies with diverse groups of employees whose participation might be uneven, to address concerns that the groups with more access or desire to use the system will accrue points faster than others - and thus will appear more senior - consider using contextually relevant terms that are less clearly hierarchical to keep participation fun and less competitive.
          8. Reward quality as well as quantity. If you have a question-heavy community or want to encourage question-asking,  a couple ways to bump up point accrual for correctly answered or helpful questions are to 1) change the defaults in System > Settings  > Discussions to make discussions default to questions and 2)  alter the setting for number of helpful answers allowed. You can then increase the points accrued for posting an answer marked as correct or helpful. This technique doesn't make as much sense for communities that are more document- or blog-focused.
          9. Acknowledge members of a certain group, for example "Community Guru," by creating a group status level which would apply to all members of a permission group. This status level displays rather than those earned by accruing points (although points continue to add up based on the scenarios).
          10. Remember that you can change these levels over time. You'll be able to modify the levels, the point ranges, the icons, etc. as the community expands, and you're not locked into whatever scheme you implement now.


          Share yours!

          Post YOUR status level sets in the comments area below - and tell us why you did what you did. Or browse below for inspiration...

           

          Examples of status level sets

          Hierarchical

          Basic hierarchical levels:

          This set is a fairly generic, but hierarchical set of levels. It could be used for an internal or external community of any kind.

          Newbie

          0-99

          Contributor

          100-199

          Active Contributor

          200-399

          Valued Contributor

          400-649

          Senior Contributor

          650-999

          Premier Contributor

          1000-1749

          Master

          1750-3249

          Grand Master

          3250-unbounded

          Taken from: Do reputation points help or hurt? | Jive Community

           

          Really fun hierarchical levels:

          This set is used for NetApp's external support community (NetApp Community). The level labels don't really have anything to do with the business itself, but may appeal to a majority of the users in the community as someone it would be fun to be.

          Explorer0-10
          Sprinter11-101
          Cyclist101-500
          Kart racer501-3000
          Powerboat racer3001-5000
          NASCAR racer5001-8000
          MotoGP racer8001-11000
          F1 racer11001-15000
          Grand Marshal15001-unbounded

          Taken from: User Status Points -- Badges | Jive Community


          Hierarchical, but not as obvious

          This set is used by Tableau Software for their customer service community (Tableau Support Community). They have a LOT of levels which are all related in some way to their product (a data graphing tool), but follow the best practice of allowing users to move quickly through the lower levels and increasing the challenge as users move up.

          Vizitor0-3
          Got data?4-7
          Datapprentice8-13
          Data Wrangler14-19
          Data Cowboy20-26
          Data Connector27-34
          Data Rockstar35-51
          Trendline Setter52-60
          Map Maker61-70
          Line Leveler71-85
          Gantt Garnisher86-100
          Heat Mapper101-115
          Table Tabulator116-130
          Bar Stacker131-150
          Scatter Plotter151-170
          Area Charter171-199
          Legend Maker200-229
          Table Calculator230-259
          Vice President of Views260-299
          Prince of Parameters300-349
          King of Confidence Bands350-399
          Dances with Dashboards400-499
          Dicer of Dimensions500-599
          Master of Measures600-699
          Viz Doctor700-999
          Viz Whiz1000-1499
          Grand Vizier1500-2499
          Data Guru2500-unbounded

          Used with permission from Tableau Software.

          Not very hierarchical:

          You may recognize this set as the default status levels for your community. If not, it's a great set that could be used for any community. Of course, the point ranges can be adjusted to what is appropriate for the expected levels of user participation.

          Newbie0-24
          Wayfarer25-99
          Adventurer100-499
          Scout500-999
          Tracker1000-1999
          Navigator2000-2999
          Pioneer3000-4999
          Ranger5000-9999
          Guide10000-unbounded