3 Replies Latest reply on Jun 28, 2007 6:08 AM by maverick

    Clearspacex login and logout problem

      Today when we have started to manually insert content to our ClearspaceX 1.1 we started to get this error when user tries to login or logout:

       

      System Error

      We're sorry but a serious error has occurred in the system. If you are a system administrator please click "more details" below for more information about this error.

      More Details

      Status Code: 500

      Exception Type: null

      Error Message:

      Request URI: /clearspacex/index.jspa

      Stack Trace:

      com.jivesoftware.community.proxy.BlogManagerProxy.getBlog(BlogManagerProxy.java:163)

      com.jivesoftware.community.action.CommunityActionSupport.getPrimaryBlog(CommunityActionSupport.java:349)

      com.jivesoftware.community.action.MainAction.execute(MainAction.java:49)

      sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

      sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

      java.lang.reflect.Method.invoke(Method.java:585)

      com.opensymphony.xwork.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:364)

      com.opensymphony.xwork.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:216)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

      com.jivesoftware.community.web.webwork.FlashInterceptor.intercept(FlashInterceptor.java:41)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.DefaultWorkflowInterceptor.doIntercept(DefaultWorkflowInterceptor.java:168)

      com.opensymphony.xwork.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:86)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.validator.ValidationInterceptor.doIntercept(ValidationInterceptor.java:115)

      com.opensymphony.xwork.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:86)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.jivesoftware.community.web.webwork.JiveObjectLoaderInterceptor.intercept(JiveObjectLoaderInterceptor.java:55)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.webwork.interceptor.FileUploadInterceptor.intercept(FileUploadInterceptor.java:171)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.I18nInterceptor.intercept(I18nInterceptor.java:151)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.jivesoftware.community.web.webwork.JiveIOCInterceptor.intercept(JiveIOCInterceptor.java:640)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.jivesoftware.community.web.webwork.JiveLoginInterceptor.intercept(JiveLoginInterceptor.java:42)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.jivesoftware.community.web.webwork.AuthInterceptor.intercept(AuthInterceptor.java:46)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.jivesoftware.community.action.LocaleInterceptor.intercept(LocaleInterceptor.java:52)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:186)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.jivesoftware.community.web.webwork.ModuleCheckInterceptor.intercept(ModuleCheckInterceptor.java:49)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:188)

      com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:113)

      com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:225)

      com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:202)

      com.jivesoftware.community.web.webwork.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:53)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:62)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)

      com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:46)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.PresenceFilter.doFilter(PresenceFilter.java:106)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:73)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:43)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:71)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:95)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.base.database.dao.DAOContextCleanUpFilter.doFilter(DAOContextCleanUpFilter.java:32)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

      org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

      org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

      org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

      org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

      org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

      org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)

      org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)

      org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)

      org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)

      org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)

      org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

      java.lang.Thread.run(Thread.java:595)

      com.jivesoftware.base.UnauthorizedException

       

      Those users who are already in can use the application but no new users can login.

       

      I were inside of the site with Internet explorer when this started and it works fine for me. But if I try to get in with the firefox I will also get the same error.

       

      Any idea what causes this and how to prevent it in the future? I guess the tomcat restart will help on this problem, but we have not yet tried it.

       

      System info:

      System Info 

      Jive Home:  /data/cenact/jiveHome 

      Uptime:  23 hours 6 minutes 55 seconds 

      Clearspace Version:  1.1.0 

      JVM Version and Vendor:  1.5.0_11 Sun Microsystems Inc. 

      Application server:  Apache Tomcat/5.5.17 

      Operating System:  Linux 

      Hardware:  i386 

      Country database version:  GeoIP Country Edition 01/2007    (Update Country Database) 

      User Manager:  com.jivesoftware.base.database.DbUserManager (Default) 

      Group Manager:  com.jivesoftware.base.database.DbGroupManager (Default) 

      Auth Manager:  com.jivesoftware.base.database.DbAuthFactory (Default) 

       

       

       

      Datasource Info 

      Database Name and Version:  MySQL 5.0.22 

      JDBC Driver and Version:  MySQL-AB JDBC Driver mysql-connector-java-5.0.6 ( $Date: 2007-03-09 22:13:57 +0100 (Fri, 09 Mar 2007) $, $Revision: 6341 $ ) 

      Subqueries supported:  Yes 

      Transactions supported:  No 

      Connection Pool:  Default Clearspace Connection Pool 

      Min DB Connections:  5    

      Max DB Connections:  25 

      DB Connections Open:  5 

      Active DB Connections:  1 

      DB User:  xxxxx

      DB Password  Hidden 

      Connection URL:  jdbc:mysql://localhost:3306/clearspacex 

      Connection Timeout (days):  1.0