Sorry for all the questions today!
I am working through the abuse features of ClearspaceX 1.2 and I need some help to ensure that I am not missing anything or a more efficient way of doing things. First, some background.
I am the community manager for PC World. I oversee our community, and I work with four member moderators. Their primary responsibility is to remove any items that violate our community standards. This includes personal attacks, spam, etc.
We are currently using phpBB, and our procedure is to move the offending post to a "purgatory" forum, so it is out of public view but we may access it later. This is especially important for me, as members often come to me to ask why their post was removed, and I need a copy of their post to refer back to.
We are excited about the report abuse feature, as wel feel that it will help us monitor the forums more accurately. However, I still need to keep a record of what was removed.
My current plan is this: I will give my member moderators "moderate content" permissions. This will enable them to see the abuse reports. They can approve, defer, or edit & approve as much as they like.
If they need to remove an entire post, they will copy the original post (including time/date and username of poster), and the abuse report into a discussion thread in our private discussion area. They will then return to the moderation screen and reject the post, which will delete it from the forum.
My questions are:
1) Is there a way to click through from the moderation screen to see the post that was reported in its original thread location?
2) If the post reported is the first in the thread, and it is rejected, it appears that the entire thread is deleted. Is this true? How will my moderators know from the moderation screen if is is the first in a thread? (I'd like them to simply edit all the content out of the post and approve it, rather than removing the entire thread.)
3) I have the option set to hide the post if it gets more than 5 abuse reports. If this happens, how do I see what has been hidden, and potentially un-hide it? What happens if it is the first post in a thread that gets automatically hidden?
4) Do the blogs have a "report abuse" feature as well? What about comments on blogs or wiki documents?
Thanks for your input, I look forward to your ideas on how to handle our situation.