3 Replies Latest reply on Jan 15, 2008 12:42 PM by bproven1

    RTE inserts empty lines -> RTE does not load anymore

    abombelli

      Hello

       

      Since we upgraded to 1.8 each time we save changes in a document edited with the RTE, clearspace inserts tons empty lines.

      Consequence is, that RTE take a very long time to load until it does not load at all.

      From where comes all that stuff?

      It is not only rendered in the preview or in the normal view. When you edit the document there es all that empty space.

       

      As I could see in JIRA there are some similar bugs, but all moved to Release 2.0. Why? This is a very critical bug as it is impossible to edit a document.

      We would really appreciate a fast solution to this issue.

       

      Thanks

      Aldo

        • Re: RTE inserts empty lines -> RTE does not load anymore

          Hi,

           

          We have been dealing with this issue through email, but I'd like to respond so the public has the same knowledge.

           

          The bug you are running into is http://www.jivesoftware.com/issues/browse/CS-1400. The RTE has been a pain point for us for a while, and we are pushing the date of this bug out to our 2.0 release to allow adequate time to fix many issues related to the RTE.

           

          -Will

          • Re: RTE inserts empty lines -> RTE does not load anymore

            Just wanted to "me too" running into this bug. It's gotten to be something of a blocker us. My users are reluctant to use clearspace now that this flaw is coming up more and more. They feel like the system is ruining their work, and therefor don't want to invest in it. A quick resolution to this would be very, very appreciated, and may even save my clearspace deployment!

              • Re: RTE inserts empty lines -> RTE does not load anymore

                Yep this one is a real pain...not only do we get the new lines issue, but there is an issue with the editor clobbering  (basically deleting text) anything in a document that has a ["  in it.  Seems like an issue with the Wiki macro?  Even affects code inside "" tags - basically this test\["somevariable"] in a code block gets clobbered (notice I had to add the '\' escape to even get it to show in this post).  Also noticed inconsistencies and formatting issues when you create something in the RTE then switch to text editor and then back to RTE - the formatting gets hosed on bold/italic and bulleted stuff.  The sooner the editor in general is fixed (or replaced with something superior) the better.  I agree that adoption of Clearspace will be a struggle in my company with the current editor's behavior.  Bulletproofing the editor would be a great thing...