6 Replies Latest reply on Jan 28, 2008 12:40 PM by ajohnson1200

    Error 500 on setup.other!default.jspa

      Hello!

       

      I recently installed v1.10 on our environment, but somehow the Tomcat install

      got screwed up, so I decided to go with the StandAlone version icw Java SDK 1.6.

      I get to the point of starting the initial setup (using old jive_home and jtds driver 1.2.2 in classpath), when the setup tool fails on user Settings with the following error:

       

      Status Code: 500

      Exception Type:

      Error Message:

      Request URI: /clearspace/admin/setup/setup.other!default.jspa

      Stack Trace:

      com.jivesoftware.community.lifecycle.JiveApplication.initialize(JiveApplication.java:83)

      com.jivesoftware.community.action.setup.OtherSettingsSetupAction.prepare(OtherSettingsSetupAction.java:149)

      com.opensymphony.xwork.interceptor.PrepareInterceptor.before(PrepareInterceptor.java:106)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:30)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

      com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

      com.opensymphony.xwork.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:186)

      com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

      com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:116)

      com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:225)

      com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:202)

      com.jivesoftware.community.web.webwork.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:53)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:69)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)

      com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:46)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.JiveCompressionFilter.doFilter(JiveCompressionFilter.java:111)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:76)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.MaintenanceFilter.doFilter(MaintenanceFilter.java:81)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:50)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:77)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.community.web.filter.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:95)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      com.jivesoftware.base.database.dao.DAOContextCleanUpFilter.doFilter(DAOContextCleanUpFilter.java:32)

      org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

      org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

      org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

      org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

      org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

      org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

      org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

      org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)

      org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)

      org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

      org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

      org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

      java.lang.Thread.run(Thread.java:619)

      com.jivesoftware.community.JiveRuntimeException: java.lang.NullPointerException

       

      The user "clearspace" is dbo, and manual jdbc connection to the database seem to work.

       

      Any advice?

        • Re: Error 500 on setup.other!default.jspa

           

          Try the troubleshooting steps in this thread: http://www.jivesoftware.com/community/thread/14996

           

           

          One solution was reverting to Java 5, and the fourth post describes something to try that should let you keep using Java 6

           

           

          • Re: Error 500 on setup.other!default.jspa

            I'm evaluating ClearspaceX.

            I have the same problem trying to upgrade from 1.10.0 to 1.10.1, using the war version.

            Using jdk1.5.0_12, Tomcat 6.0.14

            java.awt.headless is set to true

             

            I've gotten into a state where I can't get past this error, no matter what.

            Any help much appreciated.

             

             

            Status Code: 500

            Exception Type:

            Error Message:

            Request URI: /clearspacex/admin/setup/setup.other!default.jspa

            Stack Trace:

            com.jivesoftware.community.lifecycle.JiveApplication.initialize(JiveApplication.java:83)

            com.jivesoftware.community.action.setup.OtherSettingsSetupAction.prepare(OtherSettingsSetupAction.java:149)

            com.opensymphony.xwork.interceptor.PrepareInterceptor.before(PrepareInterceptor.java:106)

            com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:30)

            com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

            com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

            com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

            com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)

            com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

            com.opensymphony.xwork.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:186)

            com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)

            com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:116)

            com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:225)

            com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:202)

            com.jivesoftware.community.web.webwork.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:53)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:69)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)

            com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.community.web.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:46)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.community.web.filter.JiveCompressionFilter.doFilter(JiveCompressionFilter.java:99)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:76)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.community.web.filter.MaintenanceFilter.doFilter(MaintenanceFilter.java:81)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.community.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:50)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:77)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.community.web.filter.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:95)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            com.jivesoftware.base.database.dao.DAOContextCleanUpFilter.doFilter(DAOContextCleanUpFilter.java:32)

            org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

            org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)

            org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)

            org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

            org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

            org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:263)

            org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)

            org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)

            org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)

            org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)

            org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)

            org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)

            java.lang.Thread.run(Thread.java:595)

            com.jivesoftware.community.JiveRuntimeException: java.lang.NullPointerException