2 Replies Latest reply on Jan 16, 2013 11:06 AM by April Jacobs

    iPhone issues with the mobile experience

    April Jacobs

      Hoping to get some guidance / input from Jive on these. (I'm unable to select Brian Gil from the @ dropdown.

       

      When a user goes to a Jive mobile site, they get a popup that encourages them to download the Jive app. Is there a way to turn this off? The problem is that the app is Jive branded.

       

      Saving a the mobile site to your homepage produces a smaller display (iPhone 4 sized) when launched. Can this be addressed?

       

      We're running 4.5.6 in production but may move to cloud in Q1/Q2. If these issues have already been addressed in future versions, that'd be good to know.

        • Re: iPhone issues with the mobile experience

          Hi April,

          We turned off the native app popup.  Users should no longer see that when using your mobile community.

           

          The homescreen bookmark behavior has also been modified.  We have changed this for Cloud but I was able to get it fixed for your 4.5 instance too.  Choosing "save bookmark to home screen" will still add the icon to the home screen but will now open the site in Mobile Safari, which will correctly use the full screen on an iPhone 5. However, any users who have already added the site to their home screen prior to the change will still get smaller screen version until they delete it and res-save it to the home screen.

           

          Brian