7 Replies Latest reply on Jan 31, 2013 9:25 PM by mckenzie_j

    Unable to login into Jive as non admin Jive 4.5.5.0

      Hi,

       

      I am new to Jive. I recently setup Jive instance in my machine. I am able to login into Jive as Admin, but unable to Login to it as Non Admin.

       

      I have two plugins installed and even If I am removing them, I am getting same error.

       

      From Admin console, when I click on View Site, I am getting 'System Error".

       

      The log is

       

      Method public abstract java.lang.String com.jivesoftware.community.widget.view.WidgetRenderer.render() threw an exception when invoked on com.jivesoftware.community.widget.ext.impl.DefaultExtWidgetProvider$DefaultWidgetRenderer@34ee35

      The problematic instruction:

      ----------

      ==> ${widget.render()} [on line 93, column 43 in template/widget/util/widget-macros.ftl]

      in user-directive renderWidgetBody [on line 72, column 13 in template/widget/util/widget-macros.ftl]

      in user-directive jive.displayWidgetFrame [on line 16, column 17 in template/widget/layouts/sls.ftl]

      in include "${widgetLayout.freemarkerTemplate}" [on line 115, column 9 in template/widget/util/widget-macros.ftl]

      in user-directive jive.renderWidgetLayout [on line 165, column 5 in template/global/main.ftl]

      ----------

       

      Java backtrace for programmers:

      ----------

      freemarker.template.TemplateModelException: Method public abstract java.lang.String com.jivesoftware.community.widget.view.WidgetRenderer.render() threw an exception when invoked on com.jivesoftware.community.widget.ext.impl.DefaultExtWidgetProvider$DefaultWidgetRenderer@34ee35

          at freemarker.ext.beans.SimpleMethodModel.exec(SimpleMethodModel.java:130)

          at freemarker.core.MethodCall._getAsTemplateModel(MethodCall.java:93)

          at freemarker.core.Expression.getAsTemplateModel(Expression.java:89)

          at freemarker.core.Expression.getStringValue(Expression.java:93)

          at freemarker.core.DollarVariable.accept(DollarVariable.java:76)

          at freemarker.core.Environment.visit(Environment.java:213)



      Can some one know the solution for this.

       

      I am struggling a lot to trace it.

       

      Thanks,

      Patan.

        • Re: Unable to login into Jive as non admin Jive 4.5.5.0
          manish0109

          The issue is with one of the widget you are using on home page. Can you tell what all custom widgets you are using ? Also post full log.

            • Re: Unable to login into Jive as non admin Jive 4.5.5.0

              Hi,

               

              I am currently using

              admin-console-reporting-plugin----  Adds new functionality to the analytics Reporting Dashboard providing self-service data extracts for Community Managers.

              social-leaders-----         Replaces the built-in reputation system in Jive SBS with one that adds new point categories and weights newer contributions higher than older ones.

               

              Other than this I dont have any plugins.

               

              The complete log is

              31 Jan 2013 15:13:27,101 [http-8080-2] [04B764C35B0342073F78E71EAF185428:user] ERROR widget.BaseWidget - Trouble processing template with key /template/widget/tag-cloud.ftl

               

              Method public java.lang.String com.jivesoftware.community.action.JiveActionSupport.renderTagToHtml(java.lang.String) threw an exception when invoked on com.jivesoftware.community.action.MainAction@186e5c2 with arguments of types [java.lang.String,]

              The problematic instruction:

              ----------

              ==> ${action.renderTagToHtml(tagCloudBean.tag)} [on line 12, column 295 in template/widget/tag-cloud.ftl]

              ----------

               

              Java backtrace for programmers:

              ----------

              freemarker.template.TemplateModelException: Method public java.lang.String com.jivesoftware.community.action.JiveActionSupport.renderTagToHtml(java.lang.String) threw an exception when invoked on com.jivesoftware.community.action.MainAction@186e5c2 with arguments of types [java.lang.String,]

                  at freemarker.ext.beans.OverloadedMethodModel.exec(OverloadedMethodModel.java:134)

                  at freemarker.core.MethodCall._getAsTemplateModel(MethodCall.java:93)

                  at freemarker.core.Expression.getAsTemplateModel(Expression.java:89)

                  at freemarker.core.Expression.getStringValue(Expression.java:93)

                  at freemarker.core.DollarVariable.accept(DollarVariable.java:76)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.IteratorBlock$Context.runLoop(IteratorBlock.java:167)

                  at freemarker.core.Environment.visit(Environment.java:420)

                  at freemarker.core.IteratorBlock.accept(IteratorBlock.java:102)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.IfBlock.accept(IfBlock.java:82)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.IfBlock.accept(IfBlock.java:82)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Environment.process(Environment.java:193)

                  at com.jivesoftware.community.widget.BaseWidget.processFreemarkerTemplate(BaseWidget.java:309)

                  at com.jivesoftware.community.widget.BaseWidget.applyFreemarkerTemplate(BaseWidget.java:231)

                  at com.jivesoftware.community.widget.impl.TagCloudWidget.render(TagCloudWidget.java:53)

                  at com.jivesoftware.community.widget.ext.impl.DefaultExtWidgetProvider$DefaultWidgetRenderer.render(DefaultExtWidgetProvider.java:234)

                  at sun.reflect.GeneratedMethodAccessor286.invoke(Unknown Source)

                  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                  at java.lang.reflect.Method.invoke(Method.java:597)

                  at freemarker.ext.beans.BeansWrapper.invokeMethod(BeansWrapper.java:842)

                  at freemarker.ext.beans.SimpleMethodModel.exec(SimpleMethodModel.java:106)

                  at freemarker.core.MethodCall._getAsTemplateModel(MethodCall.java:93)

                  at freemarker.core.Expression.getAsTemplateModel(Expression.java:89)

                  at freemarker.core.Expression.getStringValue(Expression.java:93)

                  at freemarker.core.DollarVariable.accept(DollarVariable.java:76)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Macro$Context.runMacro(Macro.java:168)

                  at freemarker.core.Environment.visit(Environment.java:606)

                  at freemarker.core.UnifiedCall.accept(UnifiedCall.java:106)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.IfBlock.accept(IfBlock.java:82)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:79)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Macro$Context.runMacro(Macro.java:168)

                  at freemarker.core.Environment.visit(Environment.java:606)

                  at freemarker.core.UnifiedCall.accept(UnifiedCall.java:106)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.IteratorBlock$Context.runLoop(IteratorBlock.java:167)

                  at freemarker.core.Environment.visit(Environment.java:420)

                  at freemarker.core.IteratorBlock.accept(IteratorBlock.java:102)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:79)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Environment.include(Environment.java:1489)

                  at freemarker.core.Include.accept(Include.java:169)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:79)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Macro$Context.runMacro(Macro.java:168)

                  at freemarker.core.Environment.visit(Environment.java:606)

                  at freemarker.core.UnifiedCall.accept(UnifiedCall.java:106)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Environment.process(Environment.java:193)

                  at com.jivesoftware.community.web.struts.FreemarkerResult.doExecute(FreemarkerResult.java:126)

                  at org.apache.struts2.dispatcher.StrutsResultSupport.execute(StrutsResultSupport.java:178)

                  at com.opensymphony.xwork2.DefaultActionInvocation.executeResult(DefaultActionInvocation.java:320)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:229)

                  at com.jivesoftware.community.web.struts.RequireFeatureInterceptor.intercept(RequireFeatureInterceptor.java:36)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.web.struts.ModuleCheckInterceptor.intercept(ModuleCheckInterceptor.java:47)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.action.wizard.WizardInterceptor.intercept(WizardInterceptor.java:76)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.action.LockoutInterceptor.intercept(LockoutInterceptor.java:44)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.aaa.authz.GuestAuthorizationInterceptor.intercept(GuestAuthorizationInterceptor.java:68)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.web.struts.JiveRefererInterceptor.intercept(JiveRefererInterceptor.java:40)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at org.apache.struts2.impl.StrutsActionProxy.execute(StrutsActionProxy.java:50)

                  at org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:504)

                  at org.apache.struts2.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:422)

                  at com.jivesoftware.community.web.struts.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:109)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:63)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)

                  at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.apache.struts2.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:99)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.JiveCacheFilter.doFilter(JiveCacheFilter.java:209)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.PresenceFilter.doFilterInternal(PresenceFilter.java:134)

                  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.PageViewFilter.doFilter(PageViewFilter.java:84)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:73)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:73)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83)

                  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)

                  at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:169)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.user.registration.TermsAndConditionsAcceptanceFilter.doFilter(TermsAndConditionsAcceptanceFilter.java:63)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.lifecycle.spring.ContextOptimizationFilter.doFilter(ContextOptimizationFilter.java:54)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.aaa.JiveAuthenticationTranslationFilter.doFilter(JiveAuthenticationTranslationFilter.java:207)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.aaa.FeedsBasicProcessingFilter.doFilter(FeedsBasicProcessingFilter.java:148)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.aaa.SessionTrackingFilter.doFilter(SessionTrackingFilter.java:55)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:169)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:169)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)

                  at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.aaa.JiveCaptchaProcessingFilter.doFilter(JiveCaptchaProcessingFilter.java:59)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.base.profiling.http.RequestProfilingFilter.doFilter(RequestProfilingFilter.java:47)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.RemoveJsessionIdFilter.doFilter(RemoveJsessionIdFilter.java:40)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.ApplicationStateFilter.doFilter(ApplicationStateFilter.java:136)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.ResourceRoutingFilter.doFilter(ResourceRoutingFilter.java:44)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.base.profiling.http.ServerLatencyFilter.doFilter(ServerLatencyFilter.java:90)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

                  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

                  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

                  at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:615)

                  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

                  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)

                  at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)

                  at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:606)

                  at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)

                  at java.lang.Thread.run(Thread.java:662)

              Caused by: java.lang.reflect.InvocationTargetException

                  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                  at java.lang.reflect.Method.invoke(Method.java:597)

                  at freemarker.ext.beans.BeansWrapper.invokeMethod(BeansWrapper.java:842)

                  at freemarker.ext.beans.OverloadedMethodModel.exec(OverloadedMethodModel.java:104)

                  ... 209 more

              Caused by: java.lang.NoSuchMethodError: org.w3c.tidy.Tidy.setHideComments(Z)V

                  at com.jivesoftware.community.renderer.impl.v2.HtmlRenderUtils.tidy(HtmlRenderUtils.java:286)

                  at com.jivesoftware.community.renderer.impl.v2.JiveHtmlRenderEngine.buildDocument(JiveHtmlRenderEngine.java:195)

                  at com.jivesoftware.community.renderer.impl.v2.JiveHtmlRenderEngine.render(JiveHtmlRenderEngine.java:31)

                  at com.jivesoftware.community.impl.RenderCacheManagerImpl.render(RenderCacheManagerImpl.java:109)

                  at com.jivesoftware.community.renderer.impl.JiveGlobalRenderManager.render(JiveGlobalRenderManager.java:143)

                  at com.jivesoftware.community.action.util.RenderUtils.render(RenderUtils.java:73)

                  at com.jivesoftware.community.action.util.RenderUtils.renderStringToHtml(RenderUtils.java:110)

                  at com.jivesoftware.community.action.JiveActionSupport.renderTagToHtml(JiveActionSupport.java:807)

                  ... 215 more

              31 Jan 2013 15:13:28,101 [http-8080-2] [04B764C35B0342073F78E71EAF185428:user] ERROR freemarker.runtime -

               

              Method public abstract java.lang.String com.jivesoftware.community.widget.view.WidgetRenderer.render() threw an exception when invoked on com.jivesoftware.community.widget.ext.impl.DefaultExtWidgetProvider$DefaultWidgetRenderer@8cb9c5

              The problematic instruction:

              ----------

              ==> ${widget.render()} [on line 93, column 43 in template/widget/util/widget-macros.ftl]

              in user-directive renderWidgetBody [on line 72, column 13 in template/widget/util/widget-macros.ftl]

              in user-directive jive.displayWidgetFrame [on line 16, column 17 in template/widget/layouts/sls.ftl]

              in include "${widgetLayout.freemarkerTemplate}" [on line 115, column 9 in template/widget/util/widget-macros.ftl]

              in user-directive jive.renderWidgetLayout [on line 165, column 5 in template/global/main.ftl]

              ----------

               

              Java backtrace for programmers:

              ----------

              freemarker.template.TemplateModelException: Method public abstract java.lang.String com.jivesoftware.community.widget.view.WidgetRenderer.render() threw an exception when invoked on com.jivesoftware.community.widget.ext.impl.DefaultExtWidgetProvider$DefaultWidgetRenderer@8cb9c5

                  at freemarker.ext.beans.SimpleMethodModel.exec(SimpleMethodModel.java:130)

                  at freemarker.core.MethodCall._getAsTemplateModel(MethodCall.java:93)

                  at freemarker.core.Expression.getAsTemplateModel(Expression.java:89)

                  at freemarker.core.Expression.getStringValue(Expression.java:93)

                  at freemarker.core.DollarVariable.accept(DollarVariable.java:76)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Macro$Context.runMacro(Macro.java:168)

                  at freemarker.core.Environment.visit(Environment.java:606)

                  at freemarker.core.UnifiedCall.accept(UnifiedCall.java:106)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.IfBlock.accept(IfBlock.java:82)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:79)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Macro$Context.runMacro(Macro.java:168)

                  at freemarker.core.Environment.visit(Environment.java:606)

                  at freemarker.core.UnifiedCall.accept(UnifiedCall.java:106)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.IteratorBlock$Context.runLoop(IteratorBlock.java:167)

                  at freemarker.core.Environment.visit(Environment.java:420)

                  at freemarker.core.IteratorBlock.accept(IteratorBlock.java:102)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:79)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Environment.include(Environment.java:1489)

                  at freemarker.core.Include.accept(Include.java:169)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:79)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Macro$Context.runMacro(Macro.java:168)

                  at freemarker.core.Environment.visit(Environment.java:606)

                  at freemarker.core.UnifiedCall.accept(UnifiedCall.java:106)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.MixedContent.accept(MixedContent.java:92)

                  at freemarker.core.Environment.visit(Environment.java:213)

                  at freemarker.core.Environment.process(Environment.java:193)

                  at com.jivesoftware.community.web.struts.FreemarkerResult.doExecute(FreemarkerResult.java:126)

                  at org.apache.struts2.dispatcher.StrutsResultSupport.execute(StrutsResultSupport.java:178)

                  at com.opensymphony.xwork2.DefaultActionInvocation.executeResult(DefaultActionInvocation.java:320)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:229)

                  at com.jivesoftware.community.web.struts.RequireFeatureInterceptor.intercept(RequireFeatureInterceptor.java:36)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.web.struts.ModuleCheckInterceptor.intercept(ModuleCheckInterceptor.java:47)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.action.wizard.WizardInterceptor.intercept(WizardInterceptor.java:76)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.action.LockoutInterceptor.intercept(LockoutInterceptor.java:44)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.aaa.authz.GuestAuthorizationInterceptor.intercept(GuestAuthorizationInterceptor.java:68)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at com.jivesoftware.community.web.struts.JiveRefererInterceptor.intercept(JiveRefererInterceptor.java:40)

                  at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)

                  at org.apache.struts2.impl.StrutsActionProxy.execute(StrutsActionProxy.java:50)

                  at org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:504)

                  at org.apache.struts2.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:422)

                  at com.jivesoftware.community.web.struts.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:109)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:63)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)

                  at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.apache.struts2.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:99)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.JiveCacheFilter.doFilter(JiveCacheFilter.java:209)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.PresenceFilter.doFilterInternal(PresenceFilter.java:134)

                  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.PageViewFilter.doFilter(PageViewFilter.java:84)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:73)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:73)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83)

                  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)

                  at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:169)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.user.registration.TermsAndConditionsAcceptanceFilter.doFilter(TermsAndConditionsAcceptanceFilter.java:63)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.lifecycle.spring.ContextOptimizationFilter.doFilter(ContextOptimizationFilter.java:54)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.aaa.JiveAuthenticationTranslationFilter.doFilter(JiveAuthenticationTranslationFilter.java:207)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.aaa.FeedsBasicProcessingFilter.doFilter(FeedsBasicProcessingFilter.java:148)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at com.jivesoftware.community.aaa.SessionTrackingFilter.doFilter(SessionTrackingFilter.java:55)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:169)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:169)

                  at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)

                  at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)

                  at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.community.aaa.JiveCaptchaProcessingFilter.doFilter(JiveCaptchaProcessingFilter.java:59)

                  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)

                  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)

                  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

                  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                  at com.jivesoftware.base.profiling.http.RequestProfilingFilt

              Please Help.