8 Replies Latest reply on Jun 2, 2015 2:03 PM by CurtisG

Why is the Bunchball Team Leaders widget empty?

ted.hopton Feb 14, 2013 10:08 AM

There are quite a few options when you edit the Bunchball Team Leaders widget. I have configured it several ways, but I can't get any leaders to appear. Here is the basic default option:

I am testing this in UAT and I have two users who have each joined one team and earned points since joining those teams. Why don't they show up?

I have also tried entering the name of the League I am testing, and that does not make any leaders show up, either.

This is what I see on the overview page:

Hong Kong is the team that my user joined, and as the only team member he should be the leader, right?

Message was edited by: Ted Hopton

Re: Why is the Bunchball Team Leaders widget is empty?

CurtisG Feb 13, 2013 12:30 PM (in response to ted.hopton)

In my test instance I am seeing users show up in the team leaders widget - with everything set to default. Here is my settings in the gamification console:

The users in my instance are part of the 'East Sales' team and are showing points. So the structure is 'Leagues' > 'East Sales' - and then the user joined east sales, completed some missions, and show up under the 'East Sales' leaderboard (I also had them join the tier 1 team and they show up in that as well)

This may / may not help - check out the screenshots for the options I have set to see if they help.
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- Re: Why is the Bunchball Team Leaders widget is empty?
  
  ted.hopton Feb 13, 2013 3:02 PM (in response to CurtisG)
  
  OK, a couple of things -- and thanks for the explanation and screenshots!
  
  I did not have any Preferences defined for the teams, since I did not know what those were. So I copied what you had. Did not make any difference..
  
  What I did learn is that until at least one team has more than one member, nothing displays in the Team Leaders widget.
  
  Sadly, I also discovered a bug: I can't leave a group if I don't join another one. Well, I can leave, but clicking on "Done joining groups" does nothing -- I can't get the message to go away. It won't return to the normal state. I even navigated away from the Overview page and came back -- it still does not reset.
  
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  - Re: Why is the Bunchball Team Leaders widget is empty?
    
    CurtisG Feb 14, 2013 8:00 AM (in response to ted.hopton)
    
    The missions widget will always ask you to join if you are not part of a team, otherwise there is nothing to display. Is that the widget you are running into problems with?
    
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    - Re: Why is the Bunchball Team Leaders widget is empty?
      
      ted.hopton Feb 14, 2013 8:12 AM (in response to CurtisG)
      
      Curtis, I can document the bug. Would you like me to do it in this group or as a case in my Jive Support group?
      
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      - Re: Why is the Bunchball Team Leaders widget is empty?
        
        CurtisG Feb 14, 2013 8:18 AM (in response to ted.hopton)
        
        Go ahead and open a ticket, reference a screenshot and this thread and you should be good to go.
        
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    - Re: Why is the Bunchball Team Leaders widget empty?
      
      ted.hopton Feb 14, 2013 10:09 AM (in response to CurtisG)
      
      Sorry, Curtis, got my widgets mixed up. It is the Team Challenges widget that has bugs. I have opened a case with support.
      
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Re: Why is the Bunchball Team Leaders widget empty?

tiffaniallen Jun 2, 2015 1:14 PM (in response to ted.hopton)

Was there any resolution to this issue with regards to the Team Leaders not displaying? I am experiencing the same: when league field is left blank all teams display. When I enter my league name, the widget is blank. I have tried capping first letter of the league name as it appears in the console as well as lower case, both to no avail.

Thank you.
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- Re: Why is the Bunchball Team Leaders widget empty?
  
  CurtisG Jun 2, 2015 2:03 PM (in response to tiffaniallen)
  
  HI Tiffani,
  
  I believe so - I suggest opening a support ticket so they can look into it and get you the latest version if it has been fixed.
  
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