1 Reply Latest reply on Oct 24, 2013 2:19 PM by juliawester

    Interested in working at F5 Networks as an Enterprise Community Manager?

    jim.buck01

      We have a job opening at F5 Networks for an Enterprise Community Manager.  The position is in Seattle at the corporate offices.  If anyone in this group has any recommendations or you are interested yourself, please feel free to contact me or apply online.

       

       

      POSITION SUMMARY: 

      The F5 Enterprise community manager is a self-motivated, team contributor that monitors, seeds and enhances

      the overall growth and usage of F5’s Internal collaboration platform. This individual will oversee the day-to-day activities of the site and

      balance the community’s needs with F5 business objectives to connect members with the information and resources needed. In addition, they

      must exude a community-first mentality that prioritizes members and is not interested in building average solutions but inspired to continually

      improve the way F5 operates. The Enterprise Community Manger will also be responsible for the site’s daily operations and must possess

      strong organizational skills and a technical acumen to manage open case tickets, system-wide settings and routine maintenance of the site.

      This individual must be comfortable with change and ambiguity, have a love for learning new things, and a desire to share knowledge and ideas.

       

      PRIMARY RESPONSIBILITIES: 

      • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
      • Community:
        • Oversee day-to-day activities and help to manage the long-term growth of the community
        • Track and report community activity
        • Collaborate with internal teams to advocate the importance of community and support team participation within the community
        • Educate employees and communicate effectively best practices of the community
        • Own the help space and answer user questions
        • Keep the community lively by encouraging participation and  facilitating discussions
        • Clean up community content as needed by adding tags, cross-linking related discussions, or suggesting new locations if content is posted in a sub-optimal location
        • Own key processes such as moderation, inappropriate usage reports, and new space creation
        • Identify opportunities for improvements based on user feedback
      • Operations:
        • Operate the Admin Console to perform day-to-day operations such as configuring permission groups and creating spaces or social groups
        • Delegate administration and moderator privileges to others and provide training as needed
        • Manage system-wide settings such as profile options, content settings, and general system properties
        • Schedule routine maintenance and communicate resulting downtime windows to users
        • Coordinate with third-party platform support as needed to resolve user issues, install system updates, deploy new theme assets or plugins, etc…
        • Log, track, and manage all cases related to the performance and usage of the system
      • Perform other related duties as assigned

      QUALIFICATIONS: 

      • 5+ years working in online community, product, or program management
      • 2+ years corporate/enterprise 2.0 social network experience
      • 1+ years working with Jive Software (Social Business Software)-(Strongly preferred)
      • Experience in managing projects
      • Strong verbal and written communications skills to connect with both technical and business professionals
      • Bachelor Degree or equivalent experience in either communications, business or information technology
      • Broad understanding of fundamental business and technology concepts
      • Desire to work in a dynamic and rapidly evolving environment
      • Established track record demonstrating initiative and willingness to take on new projects, learn new skills, and deliver meaningful outcomes that deliver customer value
      • Thorough knowledge of how social tools work, how they interrelate, and can be utilized to grow and strengthen internal collaboration
      • Standard productivity tools (Word, PowerPoint, Excel, Outlook, etc.)
      • Ideally includes technical skills including: HTML, XML, CSS, Javascript
      • Bonus technical skills include Photoshop