I am trying to assign custom levels to users, but the console is unable to find any user by their ID. Here is a screenshot of what I tried:
Would this have anything to do with trying to use user IDs in the UAT site?
Hey Adam,
Is this the userid from the jive admin console? Example: admin > people > search for a user based on their email or name, locate the userid there.
Yep, that's where they are from. In the past 5 minutes, I've only been able to successfully pull up 3 users in the console - myself, Erin, and Steve, who are probably the only three who would have created content on our UAT site. Would that have anything to do with it?
Likely, I will ask the engineering team. I am guessing that a user does not exist in the gamification console until they have taken some action on the jive side. Considering that action could be as simple as logging in, they may need to do that before they show up.
Adam,
My thoughts were correct - the user needs to take some action, or have a user take action on their content in some way to send an activity over to the gamification server so they 'exist.'
Alright, is there any other way of doing this? I have to assign levels to 400 users on the UAT test site before dumping that information over to our main Community, so I'm looking for any way to avoid having to have those 400 people complete that action.
Adam,
To better answer this I may need to talk to you about what you are trying to achieve – what is your timeline? Are you free to chat next week about this?
I am free. I'd also like to get Erin Connors on the call, if possible. Please e-mail me at adam.mcilwee@pennfoster.edu and we can set something up.