27 Replies Latest reply on Jun 3, 2013 9:53 PM by promofactory

I can´t find my all work spaces (now projects)

promofactory May 21, 2013 2:29 PM

Dears:

I have 5 Work Spaces (now Projects) in Producteev. Now I can find 2. What happen with the orthers 3 Work Spaces?

These Work Spaces are will be available in the next hours?

Thanks in advance.

Re: I can´t find my all work spaces (now projects)

Ryan Rutan May 21, 2013 2:41 PM (in response to promofactory)

Is it possible that the other projects are in a different "network"? If so, then you might look to the upper-left hand section ... and see if you have access to other network(s). If so, then see if the projects are located there. If not, we can assure you that data is not lost ... it is just in transition. Since the migration is still ongoing, we will need to wait until we have a confirmed finish on that process before we can delve deeper. Hope that helps for now.
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- Re: I can´t find my all work spaces (now projects)
  
  promofactory May 21, 2013 2:54 PM (in response to Ryan Rutan)
  
  Thanks for your fast answer and support.
  
  Unfortunatly I have 1 Network. I will be waiting for the migration process is done.
  
  I will let you know the status of my work spaces.
  
  Thanks
  
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- Re: I can´t find my all work spaces (now projects)
  
  deilers May 21, 2013 2:55 PM (in response to Ryan Rutan)
  
  We're missing one of our "Projects" as well. All others are fine (as far as we've been able to tell anyway). We only have one network.
  
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- Re: I can´t find my all work spaces (now projects)
  
  promofactory May 21, 2013 8:04 PM (in response to Ryan Rutan)
  
  Hi Ryan !
  I check one more time and nothing.
  We have 3 projects missing.
  Can you check What happen?
  Producteev for us is a vital tool.
  Thanks in advance.
  
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  - Re: I can´t find my all work spaces (now projects)
    
    Ryan Rutan May 22, 2013 7:39 AM (in response to promofactory)
    
    Jesus, the migration hasn't completed yet, so we need to make sure that completes before we can delve too deep into use-cases. Your data should show-up once the migration is done. The ETA is 1PM PDT Today for the process to complete. If the data is still missing after that, we will look into those issues post-haste! Stay tuned, and thanks for your patience.
    
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    - Re: I can´t find my all work spaces (now projects)
      
      lordmayo May 22, 2013 7:44 AM (in response to Ryan Rutan)
      
      holy crap i thought he said "Jesus" in frustration - that was pretty hilarious.
      
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      - Re: I can´t find my all work spaces (now projects)
        
        Ryan Rutan May 22, 2013 8:45 AM (in response to lordmayo)
        
        I have to say you got me there. =) In my defense, though, in my head I was saying "hey-zeus" ... =)
        
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    - Re: I can´t find my all work spaces (now projects)
      
      deilers May 23, 2013 6:29 AM (in response to Ryan Rutan)
      
      Hi Ryan. I wanted to report that we're still missing one of our Projects (Workspaces). You mentioned that if the data is still missing after the 1PM PDT migration process completion time that you'd look into the issues "post haste". What do you need from me to begin the search and recovery?
      
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      - Re: I can´t find my all work spaces (now projects)
        
        Ryan Rutan May 23, 2013 9:59 AM (in response to deilers)
        
        Darren, can you confirm that your project is still missing?
        
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        Re: I can´t find my all work spaces (now projects)
        
        promofactory May 23, 2013 11:22 AM (in response to Ryan Rutan)
        
        Hi Ryan! I Have the following Workspaces missing:
        
        Logistica (was a Pro Workspaces)
        1Click (standard Workspaces)
        Gsus (standard Workspaces)
        
        Acctually all attach information is missing in my differents Projects.
        
        Please let me know if you can help me with this information. Is very important for my business.
        
        Thanks
        
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        Re: I can´t find my all work spaces (now projects)
        
        Ryan Rutan May 23, 2013 11:25 AM (in response to promofactory)
        
        Bruno Correia - should be able to help you with this.
        
        One thing to make sure to try (as this apparently has been a common oversight in the new UI) is to check your network drop-down (upper-left corner) to make sure the workspaces aren't listed there. I've said this to a lot of people in the past few days, so if this is repetitive I apologize.
        
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        Re: I can´t find my all work spaces (now projects)
        
        promofactory May 23, 2013 11:37 AM (in response to Ryan Rutan)
        
        Thanks Ryan!
        
        I Checked, and I have 2 Networks now. I found 2 Projects lost: Jesus and 1 Click.
        
        The "Logística" Projects is stiil missing. Also the all attachement files in my differents Projects still missing too.
        
        Thanks in advance.
        
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        Re: I can´t find my all work spaces (now projects)
        
        Ryan Rutan May 23, 2013 11:41 AM (in response to promofactory)
        
        Keep an eye out for Ilan's update coming very soon. In short, attachments are still processing but they should be done in the near-term. For details on when, I'll need to defer to Ilan's update, as he has the latest information, but stay tuned.
        
        Let's be sure to loop in Bruno about the Logistica issue.
        
        RR
        
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Re: I can´t find my all work spaces (now projects)

natewillsheets May 23, 2013 10:07 AM (in response to promofactory)

I am still missing all of my projects or workspaces or whatever. I can only find tasks if I search for them, which would be fine if I remembered all of my tasks off hand.
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- Re: I can´t find my all work spaces (now projects)
  
  bruno.correia May 23, 2013 1:56 PM (in response to natewillsheets)
  
  Hi Nate,
  
  This article should help you to find your lost workspace : Update on Producteev Service
  
  Thank you and have a great day,
  
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  - Re: I can´t find my all work spaces (now projects)
    
    natewillsheets May 23, 2013 2:06 PM (in response to bruno.correia)
    
    Hi Bruno: I did find them, but now I am annoyed that I have two networks (can they be deleted?). I will wait until everything calms down for ya'll to problem solve it.
    
    Thanks,
    
    Nate
    
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  - Re: I can´t find my all work spaces (now projects)
    
    promofactory May 23, 2013 2:43 PM (in response to bruno.correia)
    
    Hello Bruno. I Checked but my Workspace "Logistica" is stiil missing. Also the notification System by email o iphone is available? I have been making a differents test and nothing.
    
    Thanks
    
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    - Re: I can´t find my all work spaces (now projects)
      
      bruno.correia May 23, 2013 3:20 PM (in response to promofactory)
      
      Hi Jesus,
      
      The notification server is literally warming up! You should receive your first alerts in a few hours.
      
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      - Re: I can´t find my all work spaces (now projects)
        
        promofactory May 23, 2013 3:30 PM (in response to bruno.correia)
        
        Thanks Bruno.... Please help me with the Workspace missing call "Logistica" Thanks.
        
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        Re: I can´t find my all work spaces (now projects)
        
        bruno.correia May 23, 2013 5:58 PM (in response to promofactory)
        
        Hi Jesus,
        
        Have tried to look in one of your other networks? This article should help you to find this one: https://community.jivesoftware.com/community/products/producteev/blog/2013/05/24/update-on-producteev-service
        
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        Re: I can´t find my all work spaces (now projects)
        
        promofactory May 30, 2013 8:25 PM (in response to bruno.correia)
        
        Definitely my workspace is lost. What can I do. The name is "Logistica y Sistemas". This workspace was a Pro account.
        
        I created a new network with the same name but my original workspace is gone.
        
        Can you help me to find my lost workspace?
        
        Thanks Bruno
        
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        Re: I can´t find my all work spaces (now projects)
        
        bruno.correia May 31, 2013 9:19 AM (in response to promofactory)
        
        Hi Jesus,
        
        Please be assured that we will take care of your case and we'll whatever we can to sort something out.
        Can you please tell me more about how did the migration worked for you? When have you been to access to your account again? Have you created a new account in the mean time?
        
        Thank you,
        
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        Re: I can´t find my all work spaces (now projects)
        
        promofactory May 31, 2013 12:22 PM (in response to bruno.correia)
        
        Thanks Bruno I appreciate it.
        
        During the process of the migration I could see this Workspace in my iPhone for minutes but then it desapear.
        
        Thanks in advance.
        
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        Re: I can´t find my all work spaces (now projects)
        
        bruno.correia May 31, 2013 6:10 PM (in response to promofactory)
        
        Hi Jesus, can you pelase answer my question
        
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        Re: I can´t find my all work spaces (now projects)
        
        promofactory May 31, 2013 8:36 PM (in response to bruno.correia)
        
        Hi Bruno.
        My answers below:
        1- The 21st I could access the new Producteev.
        2- I didn´t create a new Account in this process.
        3- During the process of the migration I could see this Workspace "Logística y Sistemas" in my iPhone for minutes but then it desapear.
        
        Thanks
        
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        Re: I can´t find my all work spaces (now projects)
        
        promofactory Jun 3, 2013 9:53 PM (in response to bruno.correia)
        
        Hi Bruno!
        
        Any news about my workspace?
        
        Also I can´t create a new task from the email. This services is working?
        
        Thanks
        
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Re: I can´t find my all work spaces (now projects)

promofactory May 24, 2013 6:55 AM (in response to promofactory)

Definitely my workspace is lost. What can I do. The name is "Logistics". This workspace was a Pro account.
Also, what happen With The notification system?
Thanks Bruno
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