0 Replies Latest reply on May 29, 2013 11:40 AM by felix.rubio

    Questions About Questions: Investigating How Knowledge Workers Ask and Answer Questions - Burns - 2013 - Bell Labs Technical Journal - Wiley Online Library

      Questions About Questions: Investigating How Knowledge Workers Ask and Answer Questions - Burns - 2013 - Bell Labs Technical Journal - Wiley Online Library

      If you want to read just the summary & conclusions it starts on page 59.

      Basically:

      -Q&A is a central part of daily knowledge-work

      -knowledge-worker questions are complex & can be describe by scaled dimensions

      -they created a process model for the interative strategy used for questioning

      -They came up with design implications based on all of these.

      (All of this is covered above)

      -"The reply graph for questions contained a core of densely connected high-degree nodes, with other strongly clustered, low-degree nodes at the boundaries of the graph, indicating a "small world" effect for this graph."

      -questions get more replies, faster first replies, have more people participating

      -At least for Engage the mean time to first reply is 3.5 hours

      -questions get less tags & the conversation ends faster than non-questions

      -people are either discussion starters or replies but tend not to be both

      -"While there were differences across countries in terms of how likely people from that country were to start questions, it was hard to discern any real pattern across geographic regions."

      eply graph for questions contained a core of densely connected high-degree nodes, with other strongly clustered, low-degree nodes at the boundaries of the graph, indicating a "small world" effect for this graph."

      -questions get more replies, faster first replies, have more people participating

      -At least for Engage the mean time to first reply is 3.5 hours

      -questions get less tags & the conversation ends faster than non-questions

      -people are either discussion starters or replies but tend not to be both

      -"While there were differences across countries in terms of how likely people from that country were to start questions, it was hard to discern any real pattern across geographic regions."

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