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I can't say I've encountered the same error as you have, but is there a possibility to reach out to Jive support to help you through resolving this?
Usually when something like this occurs it's because of a customization to the enviroment. If you replicate the issue and dig into the system logs you may find a pointer to the reason (some exception being thrown). Next step for me is to remove any custom theme and then plugins in a staging enviroment until I find the issue no longer occurs. Essentially trying to pinpoint the problem area and then go after it. In some cases it's just a configuration or a bug that needs to be reported.
Hi Roguen, thanks for your answer!
I have since reached out to Jive Support for help with this, as now have found it is affecting more than one user.
Thanks for your thoughts and help.