Any update on this ?
Sorry for the delay - this isn't really our support channel - but will try to keep an eye over here more.
Your expectation is correct - to launch a new discussion.
- What version of JIRA are you running?
- Are you seeing anything in the JIRA logs?
You might wish to try our Jive 7/8 integration with JIRA ... it is much evolved and getting good reception...
Here's a video - https://www.youtube.com/watch?v=dWV7Lf_rXDI&feature=youtu.be
email@example.com for evals.