7 Replies Latest reply on Oct 29, 2013 10:10 AM by CurtisG

gamification activation failed in 30-day trial community

moby Jul 16, 2013 6:23 PM

Environment:

Jive SBS 7.0.0.0 7c3
Admin panel
week3 of 30-day trial jiveon community

Steps to reproduce:

access admin console
click "gamification" link in footer
click radio buttons for "on" under "Enable Gamification User Interface" and
"normal" under "Gamification Action Delivery Mode"
click save settings

Symptoms:

admin panel says "settings saved" in green, but radio buttons show "off" and "off" respectively
existing user point counts and credentials are missing from UI

Expected result:

exposure of the gamification admin panel
able to manually configure badges, missions, steps and much more

Mood:

FRUSTRATED.

Re: gamification activation failed in 30-day trial community

CurtisG Jul 16, 2013 6:31 PM (in response to moby)

Hey Mike,
Thanks for reporting this, I will take a look tomorrow and make sure you can get a trial of gamification started as soon as possible.

Sent while mobile
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- Re: gamification activation failed in 30-day trial community
  
  moby Jul 16, 2013 6:49 PM (in response to CurtisG)
  
  Thanks. Not related to this thread, but also missing are the new StreamOnce integrations.
  
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Re: gamification activation failed in 30-day trial community

CurtisG Jul 17, 2013 11:31 AM (in response to moby)

So - I found the root of the issue

Your instance does not have any connection to the gamification service, in order to get a trial for the service you will want to reach out to our sales team. It looks like the 'footer' link shouldn't actually be showing up until your instance is configured, so a bit of a miss on our part to show a link to something you can not yet use.
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Re: gamification activation failed in 30-day trial community

moby Jul 17, 2013 2:17 PM (in response to moby)

Thanks for checking.

Argh. Selecting the options inside it *disable* the basic gamification options and point counting. How can we at least get back to the out-of-the box gamification?
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- Re: gamification activation failed in 30-day trial community
  
  CurtisG Jul 17, 2013 3:22 PM (in response to moby)
  
  In the admin console navigate to People > Settings > Status Level Settings - that should allow you to enable the default status.
  
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Re: gamification activation failed in 30-day trial community

radhika shashank Oct 23, 2013 10:32 PM (in response to moby)

hi,
I also need Gamification activated in my trial version. Please tell me the steps to do so.
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- Re: gamification activation failed in 30-day trial community
  
  CurtisG Oct 29, 2013 10:10 AM (in response to radhika shashank )
  
  Radhika - Your instance does not have any connection to the gamification service, in order to get a trial for the service you will want to reach out to our sales team to get a trial going.
  
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