2 Replies Latest reply on Jul 18, 2013 7:47 AM by nick.church

    Discontinuing SaaS - Requesting Full Data Export

    kpower

      Hi there,

       

      I've been speaking with your sales team in the UK and we will not be continuing our Jive subscription.  As such we need a full dump of all of the data that's in our Jive instance (https://glanbia.jiveon.com).  Please let me know if I need to do anything in order to progress with this

       

      regards,

       

      KP

        • Re: Discontinuing SaaS - Requesting Full Data Export
          John Schwiller

          You might want to raise a case in your secret group where it will get seen.

          1 person found this helpful
            • Re: Discontinuing SaaS - Requesting Full Data Export

              Hi Karl,

               

              John is correct, this will need to be addressed via a case, so our hosting team can create a secure repository for you to receive your company's data. I have resubmitted your invitation to your company's support group, you should see it in your "actions" menu.

               

              Once you've accepted the invitation, if you click on "Links" then "Customer Support," you'll be added to your company support page and will have the option to "Start A Case" on the right-side actions menu.

               

              Once the case is created, we can work with you to get your data.

               

              Hope this information is helpful. If you have any questions please do not hesitate to contact me.

               

              Nick Church

              Account Support