7 Replies Latest reply on Aug 5, 2014 1:18 PM by nick.church Branched to a new case.

Producteev verification email

timbob Oct 22, 2013 2:55 PM

Hi there,

We have just started using Producteev to track our teams tasks, but the verification emails for all team members in my Network are not coming through to our email. I assume it is being blocked somewhere within our organization's email system, however it would be extremely difficult for me to try and get these unblocked. The notification emails when we have tasks due work fine - they are delivered perfectly.

Is there any way we could get our email addresses verified without receiving the verification email?

Regards,

Timbob

Re: Producteev verification email

nick.church Oct 22, 2013 3:02 PM (in response to timbob)

Hi Timbob,

I'm not sure if there's a way to manually verify email addresses. Let me see if I can talk to the developers and determine what our options are.

Kind Regards,
Nick Church
Account Support
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- Re: Producteev verification email
  
  timbob Oct 22, 2013 3:12 PM (in response to nick.church)
  
  Awesome, thanks Nick.
  
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  - Re: Producteev verification email
    
    nick.church Aug 5, 2014 1:04 PM (in response to timbob)
    
    Hi --
    
    It looks like we can manually verify the accounts, in extreme cases.
    
    Can you please send me the specific accounts we need to mark as verified and I can request this of our developers.
    
    Kind Regards,
    Nick Church
    Account Support
    
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    - Re: Producteev verification email
      
      ernst86913 Aug 5, 2014 1:01 PM (in response to nick.church)
      
      Any workarounds already? We have the same probleme here...
      
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      - Re: Producteev verification email
        
        nick.church Aug 5, 2014 1:05 PM (in response to ernst86913)
        
        HI Roman - Unfortunately no. In compliance of US Spam Acts, we're unable to force user validation for you. You may need to find out if the verification is being trapped in your spam-catcher.
        
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        Re: Producteev verification email
        
        ernst86913 Aug 5, 2014 1:07 PM (in response to nick.church)
        
        It is blocked by the spam-catcher... and HTML code is removed... it would be much better if you would send a plain text link as well to do the verfication in addition to html code button...
        
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        Re: Producteev verification email
        
        nick.church Aug 5, 2014 1:18 PM (in response to ernst86913)
        
        That's a good suggestion. I will request it of our developers.
        
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