When searching, tag names must be an exact match. So, searching for "org chart" won't match against the tag "org_chart". Searching on the exact tag names or multiple words from either the document description, name or contents should return the document more consistently. Also searching on "org" by itself shouldn't match any of the descriptive information that you've provided for the document you described.
Have you reviewed the search tips that are linked near the search box you will find on search result pages? There are a few useful features mentioned there that will help you get more specific results.
It looks like you might be familiar with this from the searches in your posts, but it might be worth mentioning that searching using quotes like this:
"product development organization chart"
as opposed to without quotes like this:
product development organization chart
should return more specific results
If I search for: "Information Technology and Product Development Organization Chart" (w/o quotes) which is the title of the file, the file does not appear in the search results. If I put them in quotes which should give one and only one result (because there is only one file with that exact name) I get zero results. If I search for any of the tags (verbatim)...the file does not appear in the search results. It's as if this file has disappeared from the search engine but it is there, in a Space with no access restrictions. When I originally posted this file it would appear in search results but over time it simply stopped appearing. This looks like a bug and we have other examples of the same thing happening.
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It sounds like your search index might be corrupted. Have you tried rebuilding your search index? Rebuilding can take some time if you have a lot of messages and can use a good amount of system resources while it is running.
To rebuild the search index go to the Admin console > System (tab at top of page) > Search (in side bar) > Index Tasks Tab (in the middle of page) > Rebuild Index Button.
That worked. I can see docs that were not visible before...BUT, I still think Clearspace has an issue with the relevance of search results. Searching the full document title the search engine put the document I was looking for as the 5th hit. The files before it didn't even have some of the search terms in them or tagged as such. Definitely and issue but at least the index thing worked!
A search for 'org chart' given the document information you have above, shouldn't result in that document being highly relevant because you haven't include the word 'org' (by itself) anywhere in the document (we don't tokenize underscored tags into separate words AFAIK). If you do a search for 'organization chart' it should be one of the top results since you have 'organization chart' in the title and the body of the document. If you do a search for 'visio' it should be a result, but it may not be a top result since you've only tagged the document with 'visio', but you didn't include the word 'visio' in the document description or title. The last search, 'IT org chart' might be a hard one for our search engine since I'd bet that the word 'IT' is filtered out as being a stop word, so then you'd be left with 'org chart' and we already established that the word 'org' doesn't appear anywhere in the document.
With all that said, we've heard from a number of customers that they want search to work 'just like google', which I take to mean "make it work fast" and "make it return relevant results". We're definitely working to make it faster and return more relevant results.