1 Reply Latest reply on Nov 13, 2013 1:46 PM by roguen

    An unexpected error in People's page

    erico

      I have a user that Jive can not open the page People, appears an unexpected error, why does this happen?

        • Re: An unexpected error in People's page
          roguen

          Hi Erico,

          This could be a great deal of things.  I would recommend opening up  a support case in your company's private support area with Jive (You'll find the widget to navigate there in the top left hand of this space)

           

          Some of the things I would do to triage the problem though would be

          -Leveraging a UAT enviroment where I can turn the theme off in the community and see if I get the same result

          -Look to the admin console logs which output a more verbose version of any error message.

           

          This will help the support team to a quick resolution.