3 Replies Latest reply on Jan 30, 2008 11:32 PM by ajohnson1200

    IE 6 or Citrix Issue?

       

      Hello,

       

       

      I'm having some problems with ClearspaceX & Internet Exploroer. 

       

       

      We'd had serveral users in our Chapters on Citrix report IE (version 6) hangs when they visit our ClearspaceX community (community.lls.org). IE appears to be stuck loading page items.  Users on our network who visit www.hikefordiscovery.org & click"Online Community" under Current Particiapants have IE hang when a new window opens.  At first we thought this was a Citrix issue but it's now been reported by serval others users who are not on our network or using Citrix.  IE 7 & Firefox don't appear to experience this issue. 

       

       

      Has anyone else experiences this problem or know a way to resolve it? 

       

       

      Thank You,

      Peter Pugliese

       

       

        • Re: IE 6 or Citrix Issue?

          hi Peter,

           

          We've fixed a number of bugs in Clearspace related to IE6, mostly in versions prior to 1.6 (which is what I believe you're running), so it would be interesting to see if an upgrade made some of those issues go away.  The other thing you could try would be to remove the custom CSS (a number of the  bugs we've seen with IE6 crashing the browser have been CSS related) theme that you have (or remove parts of it at a time) and see if that resolves some of the issues people are seeing.  Do you have someone that can reliably reproduce that you could test that out with?

           

          Cheers,

           

          AJ

            • Re: IE 6 or Citrix Issue?

               

              Thanks AJ.  We have been able to reproduce the issue pretty consistently, but

              it's not 100%.  With the exception of our Team In Training 20th space the only

              custom CSS in the community is some color changes, could that really affect the

              performance in IE 6?

               

               

                • Re: IE 6 or Citrix Issue?

                  the only custom CSS in the community is some color changes, could that really affect the performance in IE 6?

                  It definitely could affect IE6, we've seen a number of really strange issue with IE6, so just to rule it out, you might try removing your theme on a dev or staging server and see if you can still reproduce the issue (assuming you have access to a machine that you can reproduce the issue with).  If not, I'd look into upgrading to a more recent version of Clearspace.

                   

                  Cheers,

                   

                  AJ