4 Replies Latest reply on Dec 27, 2013 10:03 AM by Brian5280

    Organizing Inter-disciplinary Content

    msoltow

      Our Jive implementation team has been struggling with a tough organizational issue for the past couple of weeks, and we were wondering if anyone else has run into this.

       

      Our organization is very interdisciplinary.  Projects are not isolated to just one group, but instead span multiple departments and teams.  This creates a conundrum for users when trying to upload content: where do they put it?  If I'm a chemist working on Project A, and I'm uploading a paper that relates to Project A and chemistry in general, do I place my content in Project A or in the Chemistry Group?  Furthermore, if I'm looking for chemistry content through the use of navigation, rather than search, I can't be confident that navigating to the Chemistry Group will take me to all content in the company related to chemistry, as many items will have been placed in projects.


      We realize that this problem could be solved by:

      a.) Training users to use search, rather than navigation

      b.) Composing and enforcing governance policies on what content goes where

       

      However, we do not want to rely on adherence to policies to organize content.  That's essentially the situation now in this company, and the result is a complete mess in which it is impossible to find anything.


      We'd like to organize content purely by tags, and have the tags organize the content, rather than the Groups and Spaces.  However, this does not seem to be possible, as there's no way to get rid of the "Content" link at the top of each Place, and this is always linked to the content in that particular Place, not all the content related to the Place's subject or discipline.


      Has anyone else run into this problem, and if so, how did you organize your community to deal with it?


      Thank you very much in advance for sharing your ideas or experiences!

        • Re: Organizing Inter-disciplinary Content
          Dennis Pearce

          We wrestle with this same issue in our printer product development teams.  It comes up in two ways - one is where we have technology communities of practice. Often new technology is created in the context of creating new products rather than from pure research, so does the technology information belong in the CoP space or the product development space?

           

          The other is our testing groups -- acoustics, thermal, packaging, etc.  They do their work for each product team but would obviously prefer to have access to the whole collection of the reports they create rather than having to chase them down in each product space.

           

          The way I approached it was to tell them there's no right answer -- the key is just getting all the stakeholders to agree to a common approach.  From there we can figure out how best to configure the space pages to minimize the hassle of finding information.  So for example the thermal team puts each test report into the space of the product being tested, but they tag them to indicate it's a thermal report.  Then they have a tag widget on their Thermal space so they can see the complete collection.  Other teams provide links to appropriate spaces or guides for how to find information commonly needed from other places.

           

          I think the template features in Jive 7 will help us quite a bit with this, but the key seems to be just getting the teams to coordinate with each other.  Once that happens, there's usually enough flexibility in the technology to address access and sharing issues.  At least that's been my experience in our environment.

          • Re: Organizing Inter-disciplinary Content
            andre.oksas

            User pro search is vey important. Additionally, having a broad range of social groups is the key for a good structure. We, and I guess every company, has the same problem. We develop software for automotive customers like BMW, so we have a group Automotive Technologies and BMW. If I post a link e.g. to an interesting article about a new BMW car, I have to decide, whether it's more a technology or a customer issue. In most cases this is quite easy, if necessary, that a link in the other group would be all.

             

            Oranizing content without social groups and just by tags and - better - categories is imho. not the best way.

            • Re: Organizing Inter-disciplinary Content
              Brian5280

              Michael - another possible solution is training the users to upload the document where they feel the immediate need for it is and @ tag another community.

              Your example: upload it to project A (immediate viewing audience) & @ tag the chemistry group. (i.e. External Communities)