Hello community managers!
After running some Usability sessions with our users, pulling out the research outcomes and actions, and referencing what works well in existing social platforms like Facebook... I have pulled together a draft wireframe for how we would like our instance of Jive to look here at NBC Universal International.
This design is structurally based on the new Jive 7 interface (that we’re yet to upgrade too), but much of the content layout tweaks are based on what our users and senior leaders have told us they want to see more of. That is:
- Better overview of discussions, with more detail in initial discussion, comments and links etc.
- Removal of the social updates (so and so liked this, so and so got 2 points...)
- Integration of featured content in the main feed - featured groups, blogs, people and the like
- Prominent search
- Visibility of featured content on the right hand side panel - both sourced via Wave algorithms and also manually updated
- Closer alignment to Facebook layout - notifications, feeds and content choice on left hand side.
- Simple interface for notifications
- Combined Overview and Activity page - no more 'two homepages'.
The design presented here is one example of the layout. Like Facebook, you might go in one day and see recommended people on the right, the next time recommended groups or official spaces.
I would love to know... what do my fellow community managers think? Have you run user sessions and invited feedback on the layout of your Jive networks, or tend to go with a more ‘out of the box’ approach? And has anyone else implemented these kinds of changes already in their networks? I understand from playing with the Jive 7 trial that some of these features, like combined Overview and Activity pages, are already a feature being used.
I’d love to incorporate some feedback from other community experts in our final design, so please do chip in! And I hope it might encourage some ideas around how Jive is presented in other networks too.
Note that this is a structural / wireframe layout - of course the lick-of-paint is another kettle of fish