This is something that you can change in the admin console: go to People --> Settings --> Profile Configuration and then choose the 'show full name' option and click the 'save settings' button. By default this is off for ClearspaceX (which is why you're seeing it that way here) and on for Clearspace internal (since we assume that there's no reason for anonymity inside an organization).
Hi Aaron, this was already set to "yes".
This is still not working for me... can someone help me out? I want it to show the user's Full Name in the FROM name on email notifications that Clearspace sends out.
It could be that the user may have chosen to hide their name (which is set in their profile), or the user hasn't set their name. In both cases, the system will fall back to displaying their user name in email notifications.