0 Replies Latest reply on Dec 19, 2013 8:17 AM by felix.rubio

    Replacing email - risky business?

      Replacing email - risky business?

      PwC

      Email needs to be replaced. Whether you agree or disagree, you'll probably agree that the rise in social media is changing the way that we communicate. Perhaps email is not going to die altogether, but become more archaic like snail mail today. I was initially a little sceptical when...

      Now, the purpose of this article is not to get into a long debate about whether email is going to die in the next three, five or 10 years and what will replace it.  What I want to address here is the perception, held by many, that using an Enterprise Social Platform to communicate within an organisation is risky.  Let's face it, if we tried to launch email in this day and age it would never get approved by risk and compliance.  Why?  When we send an email, regardless of whether it is encrypted / protected or not, how many copies are created?  There would be the copy on your local machine, the mail server, mail server replicas, probably on some Disaster Recovery system, and then there's the mobile devices which download them and store them.  The number of copies will also multiply by the number of recipients and the infrastructure and policies at the recipients’ company may differ to the sender's.  Perhaps they have multiple server replicas and maybe the email would get downloaded to both a smartphone as well as a tablet.  To throw another risk into the bag, how long are these emails going to be saved for?  What are the data archiving policies at the sender and at the recipient?

      Good article.

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