3 Replies Latest reply on Jan 3, 2014 9:24 AM by nick.church

    Email sent to group starts conversation

    William McKnight



      I am curious if it is possible to have a question be sent to a group then that email be converted into a discussion automatically and posted to that particular group that the email is assigned to.  Is this a feature?


      Here is our use.


      My team is responsible for answering emails that come into a shared mailbox folder.  We would love to have the emails that come into our shared inbox stop and actually go into a group and be started as a discussion.  This would help assist with questions in the future but also get our team one step closer to a full integration.