10 Replies Latest reply on Apr 11, 2014 8:31 AM by Stub

    How to measure message volumes?


      Does anyone measure message volumes on their internal community? If so, how? I don't think the stats are available in the CMR.


      The idea would be to get an idea of the volumes over time of messages sent through Jive, as an indicator of increasing usage of the community over email. By only tracking the 'discussions', we are not seeing the whole picture, especially at first when people are not yet comfortable with exposing their conversations and prefer the 'direct' type of communication.


      I would predict to see an initial increase of direct messages as people come to Jive (having been used to email), and then a flattening out / trend downwards, as conversations start to move more toward discussions. It would be good to see this in the CMR actually.