CIOs have never had such a glorious—and challenging—opportunity to deliver significant, enduring, and transformational business impact and customer value as they do today. But it’s not a job for the faint of heart. Any CIO pining for a return to the good old days of bonuses based on server-uptime...
CIOs have never had such a glorious—and challenging—opportunity to deliver significant, enduring, and transformational business impact and customer value as they do today.
1. Your New Job: Drive Customer-Centric Innovation Throughout Your Business. In today’s global consumer-driven economy, the only survivors will be those companies that are able to put the customer at the center of all their thinking and processes: product design, marketing, distribution, sales experience, user experience, post-sales support and service, and community engagement. The entire Customer Experience model can no longer be simply convenient or efficient for the seller; today, it has to be stimulating and simple and rewarding for the buyer. And while many elements will go into creating that customer-first experience, technology’s the indispensable toolset that holds everything together and delivers the seamless connections customers are demanding. Where does Customer Experience rank on your 2014 priority list? And if it’s not at or near the top of the list, then what is?
Configure your Jive Community experience by selecting a track. We'll use this track on the homepage to show you relevant content and help you find resources quickly. You can change your track easily from the homepage or your profile.
As a community manager, you're an ambassador for your Jive community as you build places, curate content and engage with fellow community members. To help you go further with your site, we'll share success stories and other resources.
Whether considering a new purchase or working on an upgrade, technology managers need insight on the best ways to implement a community and learn more about the various upgrades in software releases.
An effective community starts with sound business strategy. As your community matures, you'll want to learn and share best practices for implementation and continued success.
Whether you're a developer, system administrator or a designer, you need insight on building a great user experience for your Jive community. Get the scoop on theming, API's, upgrades and more.
We've got a special area for partners to get essential information and best practices they need for describing and selling Jive to potential customers.
Whether or not you have a specific role in your Jive community, this track highlights areas of interest to Jive users such as training materials, community best practices and an opportunity to network with other customers.