0 Replies Latest reply on Jan 22, 2014 7:38 PM by felix.rubio

    OracleVoice: The Top 10 Strategic CIO Issues For 2014 - Forbes

      OracleVoice: The Top 10 Strategic CIO Issues For 2014

      Forbes

      CIOs have never had such a glorious—and challenging—opportunity to deliver significant, enduring, and transformational business impact and customer value as they do today. But it’s not a job for the faint of heart. Any CIO pining for a return to the good old days of bonuses based on server-uptime...

      Businessman and business sketchCIOs have never had such a glorious—and challenging—opportunity to deliver significant, enduring, and transformational business impact and customer value as they do today.

      1. Your New Job: Drive Customer-Centric Innovation Throughout Your Business. In today’s global consumer-driven economy, the only survivors will be those companies that are able to put the customer at the center of all their thinking and processes: product design, marketing, distribution, sales experience, user experience, post-sales support and service, and community engagement. The entire Customer Experience model can no longer be simply convenient or efficient for the seller; today, it has to be stimulating and simple and rewarding for the buyer. And while many elements will go into creating that customer-first experience, technology’s the indispensable toolset that holds everything together and delivers the seamless connections customers are demanding. Where does Customer Experience rank on your 2014 priority list? And if it’s not at or near the top of the list, then what is?

      Crystal Ball to review at the end of 2014

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