Who do we contact when we haven't received a response for a submitted ticket or if Jive community isn't working/has a glitch?
Just to clarify, this has not yet happened but our Help Desk team wants to have a back-up plan just in case.
Thanks for your time!
I've never had that happen personally, but you should be able to
1) Escalate the case in the ticket system using controls on the right hand side (this assumes that the ticket system is working, but not being addressed and becoming increasingly critical)
2) Reach out to your Jive account manager and let them know that you're concerned about the response time on the ticket.
Retrieving data ...