6 Replies Latest reply on Jan 31, 2014 2:29 AM by akhila

Js error on manage files option in html widget

akhila Jan 30, 2014 3:47 AM

Hi Everyone,

We are currently on Jive 6.0.3.1 version and I am facing an issue in my production environment that to on customizing landing page. I am trying to upload image using "Manage files" option in HTML widget in welcome page. On clicking "Manage files" option I get this js error in browser console "Uncaught TypeError: Cannot call method 'emit' of undefined ". and does not allow me to upload any images in the widget.

This error refers to the below mentioned code in the file static_file_modal.js which is present in the path jivehome/var/www/resources/scripts/Apps/static_files.

this.$modal.lightbox_me({

                destroyOnClose: true,

                onLoad: function() {

                  jive.rte.renderedContent.emit("renderedContent", view.$modal);

                    var $submitForm = view.$modal.find("#j-upload-static-submit-form");

                    if (view.showCopyToClipboardButtons) {

                        ZeroClipboard.setMoviePath( jive.app.url({

                            path: '/resources/scripts/zeroclipboard/ZeroClipboard.swf'

                        }));

                        view.generateClipClients();

I commented out this line " jive.rte.renderedContent.emit("renderedContent", view.$modal);" from this js file. After this I am able upload images. This issue is happening in both HTML and Formatted text widget present in my welcome page. But not on any other page in the application.

Could anyone help me resolve this issue.

Ryan Rutan Hi Ryan could you please help me on this.

Thanks,

Akhila

Re: Js error on manage files option in html widget

mcollinge Jan 30, 2014 4:29 AM (in response to akhila)

Hmm, it works for me in 6.0.3.1 (our production environment) and 6.0.3.4 (my local dev environment).
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- Re: Js error on manage files option in html widget
  
  akhila Jan 30, 2014 4:52 AM (in response to mcollinge)
  
  Hi Matt Collinge ,
  
  Its strange but I am facing this issue only in production environment and all other environments (local,dev, test, uat on same version) are working absolutely fine.
  
  Regards,
  Akhila
  
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  - Re: Js error on manage files option in html widget
    
    mcollinge Jan 30, 2014 4:55 AM (in response to akhila)
    
    Odd. Usually I'd look at whether some other JavaScript error (or failed JS include) is causing a knock-on effect. We've seen this kind of thing before, and it's been unrelated to the place that's reporting the issue.
    
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    - Re: Js error on manage files option in html widget
      
      akhila Jan 30, 2014 5:07 AM (in response to mcollinge)
      
      In that case on removing that line from the file should not have resolved the issue which is not the case here . I removed the line " jive.rte.renderedContent.emit("renderedContent", view.$modal);" from static_file_modal.js and it resolved the issue .
      
      Please let me know if my understanding is wrong in this case.
      
      Regards,
      Akhila
      
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Re: Js error on manage files option in html widget

ryanrutan Jan 30, 2014 7:07 AM (in response to akhila)

Akhila,

I would open a ticket with support on this one. Javascript is not my speciality, and while I can debug and interpret it … inherent knowledge of all the underpinning systems in Jive (at a JS level) is something is not at ready-hand all the time.

In general, I would recommend removing all HTML Widgets and Formatted Text Widgets from the Dashboard, and see if that restores functionality. If it does, then that means you have some JS conflict (perhaps check JS console) or other error that is causing libraries to not load (or load multiple times)

Sorry for punting on this one a bit, but let me know if that doesn’t help.

RR
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- Re: Js error on manage files option in html widget
  
  akhila Jan 31, 2014 2:29 AM (in response to ryanrutan)
  
  Cheers Ryan Rutan , thanks for the trick it solved my issue.
  
  Clearing off Dashboard did the trick and now I am able to upload images, though I could not figure out the initial issue and now its not replicating again with same set of widgets.
  
  Thanks to both Ryan Rutan and Matt Collinge for quick response on this thread.
  
  Regards,
  Akhila
  
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