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Discussions are not monitored by support. Requests for service should be made in your Company's Private Support Group, so cases can be tracked for SLA, Reporting, and issue management.
You should have access to your company's support space by going to: https://community.jivesoftware.com/support.jspa
However, if you do not, you may need to request access from your internal site administrator.
Beyond that, it looks like there is an issue with your Twitter plugin, since Twitter recently updated their API, You may need to install a new plugin, which can be obtained : Twitter Plugin - But, I would also create a case for a Support Engineer to determine what's going on with your specific situation.
Hi Sharon -
I sent you a private message with that information.