0 Replies Latest reply on Feb 28, 2014 12:02 PM by jwalker

    Jive for Outlook: Getting mostly 'Contact not found' in the social bar

    jwalker

      99% of the email traffic does not resolve the contact into the Jive For Outlook social bar.

       

      Take a look at the attached image.  I received an email from a Jive Community member (Ryan Rutan) and the right-side preview pane was not able to locate this user.

       

      JiveForOutlook.PNG.png

       

       

      Even though most of the emails come from 'communities-no-reply@jivesoftware.com', I would have thought that the username would have been searched to see if a match could be found.

       

      Here is the request and response that resulted in us not finding Ryan Rutan.:

       

      POST https://community.jivesoftware.com/__services/eapis/v2.1/search/users/byEmail

       

      With the body:

      email=communities-no-reply%40jivesoftware.com

       

      The response was:

       

      JSON

         code=4003

         message=User with email communities-no-reply@jivesoftware.com does not exist.

       

       

      The same problem holds true for user searches in our own instance: a few of the Jive emails that are discussions, replies, comments,.etc do get resolved, although most do not.  In all cases, the email sender is something like:  noreply@meshmail.bingo.com

       

      Can anyone shed some light on what it takes to get our users resolved in the Jive For Outlook social bar.


      Thanks