99% of the email traffic does not resolve the contact into the Jive For Outlook social bar.
Take a look at the attached image. I received an email from a Jive Community member (Ryan Rutan) and the right-side preview pane was not able to locate this user.
Even though most of the emails come from 'email@example.com', I would have thought that the username would have been searched to see if a match could be found.
Here is the request and response that resulted in us not finding Ryan Rutan.:
With the body:
The response was:
message=User with email firstname.lastname@example.org does not exist.
The same problem holds true for user searches in our own instance: a few of the Jive emails that are discussions, replies, comments,.etc do get resolved, although most do not. In all cases, the email sender is something like: email@example.com
Can anyone shed some light on what it takes to get our users resolved in the Jive For Outlook social bar.