For us the path used to navigate to a specific record in SugarCRM can produce different URL addresses for the same record. Because Jive Anywhere is dependent on a unique URL to display existing and related discussions already in the Jive Community we are noticing multiple threads for each record have been created for each unique URL. Would it be possible to narrow this down so that Jive Anywhere only searches for a part of the URL and displays all related content for that part of the URL.
Example Below: Both URLs take you to the exact same client record in our CRM, however they differ based on how you navigate to them. Could Jive Anywhere Search solely for the record ID and display any content that matches that regardless of the full URL?
The functionality you desire could most likely be achieved via a Jive Anywhere Cartridge. These are simple modifications to Jive Anywhere that can be developed either in-house in your organization or via our Professional Services team. You can check out Jive Anywhere 2.1 SDK for more technical information.