1 Reply Latest reply on Mar 4, 2014 1:05 AM by mavital

    Jive Anywhere Unique URL requirement

    kayla.ookla

      For us the path used to navigate to a specific record in SugarCRM can produce different URL addresses for the same record.  Because Jive Anywhere is dependent on a unique URL to display existing and related discussions already in the Jive Community we are noticing multiple threads for each record have been created for each unique URL.  Would it be possible to narrow this down so that Jive Anywhere only searches for a part of the URL and displays all related content for that part of the URL.

       

      Example Below:  Both URLs take you to the exact same client record in our CRM,  however they differ based on how you navigate to them.  Could Jive Anywhere Search solely for the record ID and display any content that matches that regardless of the full URL?

       

      https://crm.xxxxx.com/index.php?module=Accounts&action=DetailView&record=8538fc4e-bb92-c2fd-01b3-519e52450669

      https://crm.xxxxx.com/index.php?module=Accounts&record=8538fc4e-bb92-c2fd-01b3-519e52450669&action=DetailView

       

      Thank you,

      Kayla