6 Replies Latest reply on Mar 12, 2014 8:51 AM by tara.panu

    How to bridge between External and Internal community for Q&A

    clairetaz

      Hello everyone. We are planning our first 'external community' (separate on-prem instance) and I wondered what is the best practice for taking difficult/complex questions from customers back into the internal expert team for collaboration/answer?

       

      Here is the scenario...

       

      A customer asks a question in the external community... the 'moderator/expert' answers but needs to take it away for more in-depth analysis and answer by experts who are working 'behind the scenes' in the internal instance/group. How to you transport that question back to your internal expert group?

       

      I was thinking Jive anywhere but would be very interested in your experiences. Max Calderon Jive must do this.. would be interested to know how you do it?